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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Enhance your customer lifetime value by gaining deeper insights into the reasons behind cancellations and establishing a clear strategy for improvement. Focus on retaining customers through a streamlined cancellation process that performs exceptionally well. When customers click the cancel button, they are redirected to a cancellation experience powered by Chargebee Retention, which includes tailored information aimed at enticing them to reconsider their decision. Customers receive dynamic offers that are customized based on specific targeting criteria. Automated workflows actively engage customers while monitoring their interactions across various channels and tools. Insights are easily gathered through intuitive dashboards, enabling you to take proactive measures to retain a greater number of customers. With Chargebee Retention, you can proactively tackle customer issues before they result in cancellations, offering an automated, scalable, and personalized approach that significantly enhances your retention efforts. This not only improves customer satisfaction but also builds long-term loyalty.

Description

Churn360, an AI-driven customer success platform, helps SaaS businesses reduce churn to increase customer lifetime value. Churn360 integrates customer data from multiple SaaS products such as CRM, Helpdesk and Billing software. All of these data are combined into one dashboard that is easy to use for customer success managers. This gives them a 360-degree view. Churn360 offers features such as playbook automation, customer mapping and tracking, surveys, and customer onboarding. This helps customers in different situations to increase customer retention and reduce customer churn.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Chargebee Yes 
Recurly Yes 
Stripe Yes 
CloudTalk No 
Freshchat No 
Freshdesk No 
Freshsales No 
Gmail No 
KonnectzIT Yes 
Microsoft Outlook No 
Pipedrive No 
Revaly Yes 
Salesforce Yes 
Segment No 
Segment EDI Platform Yes 
Slack Yes 
Zapier Yes 
Zendesk No 
Zoho CRM No 
Zoho Mail No 

Integrations

Chargebee Yes 
Recurly Yes 
Stripe Yes 
CloudTalk Yes 
Freshchat Yes 
Freshdesk Yes 
Freshsales Yes 
Gmail Yes 
KonnectzIT No 
Microsoft Outlook Yes 
Pipedrive Yes 
Revaly No 
Salesforce No 
Segment Yes 
Segment EDI Platform No 
Slack No 
Zapier No 
Zendesk Yes 
Zoho CRM Yes 
Zoho Mail Yes 

Pricing Details

$250 per month
Free Trial Yes 
Free Version No 

Pricing Details

$399
This pricing is per month for 1-4 users
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Chargebee

Founded

2011

Country

United States

Website

www.chargebee.com/retention/

Vendor Details

Company Name

Churn360

Founded

2020

Country

United Kingdom

Website

churn360.com

Product Features

Customer Success

Account Alerts No 
Account Management No 
Communication Management No 
Customer Engagement No 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

Product Features

Customer Success

Account Alerts Yes 
Account Management Yes 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score Yes 
Onboarding Yes 
Revenue Management Yes 
Usage Tracking / Analytics Yes 
Win / Loss Analysis Yes 

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