Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Chargeback Gurus helps merchants protect and recover more revenue by providing technology-driven chargeback management solutions powered by AI insights, data science, advanced analytics, and deep industry specific expertise.
Description
Concourse – Disputes is a robust system designed for managing the entire workflow associated with disputes, overseeing the chargeback life cycle from the moment a claim is filed to its ultimate resolution for both card issuers and acquirers. This system effectively handles every element of the disputes management process concerning electronic payment transactions, including credit cards, debit cards, ATMs, POS, and mobile payments. It encompasses the formulation and oversight of retrieval requests, chargebacks, representments, arbitration, and various other dispute-related tasks. Users can manage dispute actions throughout the full transaction life cycle, tailoring the initiation of disputes according to the specific attributes of each transaction. The platform offers the capability to generate adjustments, chargebacks, representments, and a range of other dispute-related processes. Moreover, it streamlines the handling of network-specific dispute regulations from major players like Visa, MasterCard, Discover, and American Express. By integrating internal processing protocols as distinct workflow steps within dispute management plans, it enhances efficiency and compliance in handling disputes. Overall, this comprehensive system is essential for organizations aiming to optimize their dispute resolution processes.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Adyen
Yes
BlueSnap
Yes
Braintree
Yes
Cybersource
Yes
Dropbox Sign
Yes
EVO Payments
Yes
HubSpot Customer Platform
Yes
Limelight
Yes
Magento
Yes
Mailchimp Transactional Email (Mandrill)
Yes
Integrations
Adyen
No
BlueSnap
No
Braintree
No
Cybersource
No
Dropbox Sign
No
EVO Payments
No
HubSpot Customer Platform
No
Limelight
No
Magento
No
Mailchimp Transactional Email (Mandrill)
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Chargeback Gurus
Founded
2014
Country
United States
Website
www.chargebackgurus.com/en/
Vendor Details
Company Name
BHMI
Founded
1986
Country
United States
Website
www.bhmi.com/concourse-disputes/
Product Features
Chargeback Management
Chargeback Dispute Management
Yes
Chargeback Insurance
No
Chargeback Prevention
Yes
Chargeback Recovery
Yes
For Banks / Issuers
No
For Merchants
Yes
For Suppliers / Manufacturers / Distributors
No
Fraud Detection
Yes
Reporting / Analytics
No
Product Features
Chargeback Management
Chargeback Dispute Management
No
Chargeback Insurance
No
Chargeback Prevention
No
Chargeback Recovery
No
For Banks / Issuers
Yes
For Merchants
No
For Suppliers / Manufacturers / Distributors
No
Fraud Detection
No
Reporting / Analytics
No