Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Our system is seamlessly integrated with a variety of widely-used payment gateways, facilitating the updating of records and the retrieval of information regarding disputed transactions. It enables the tracking of the entire lifecycle of a disputed transaction, from the initial RMI to the responses received during pre-arbitration. Users can review dispute events alongside the necessary documentation for clarity. Additionally, system webhooks can notify users when new chargebacks or alerts are generated. Changes in status on records related to these chargebacks or alerts can also be communicated effectively. We leverage specific functions from a customer relationship management system to enhance risk mitigation strategies. Features of our platform include the ability to cancel orders, blacklist customers, and add pertinent notes. Furthermore, the system offers collaborative data reporting tailored specifically for dispute management. A wide range of unique reports provides rapid insights that aid in informed decision-making. Our Merchant API empowers merchants to instantly create new MIDs for their services, eliminating the need for cumbersome setup forms, spreadsheets, and welcome communications. In addition, our cutting-edge software is designed to automatically search for and match transactions with corresponding disputes and alerts, streamlining the entire process for users. With these advancements, we aim to enhance operational efficiency and improve the user experience significantly.
Description
New Era ADR is an innovative digital platform designed to enhance the dispute resolution experience by providing virtual mediation and arbitration services that prioritize efficiency, fairness, and affordability. Users can easily and securely upload necessary documents, arrange meetings, and present their cases in a virtual environment facilitated by skilled neutrals, all through an intuitive, centralized interface. By employing a flat-fee pricing structure, it offers predictability in costs, removing the stress of unpredictable legal fees. The platform boasts an impressive average resolution time of under 100 days, significantly speeding up the dispute resolution process compared to conventional approaches. Additionally, it features a rank-and-strike system for selecting neutrals, empowering parties to influence their choice in the mediation or arbitration process. New Era ADR is also SOC 2 Type 2 certified, which guarantees that it upholds rigorous standards for data security and privacy. This commitment to both user experience and security demonstrates the platform's dedication to modernizing dispute resolution in an accessible manner.
API Access
Has API
Yes
API Access
Has API
No
Integrations
First Data
Yes
Konnektive
Yes
NMI Gateway
Yes
Recurly
Yes
ResponseCRM
Yes
Worldpay
Yes
Integrations
First Data
No
Konnektive
No
NMI Gateway
No
Recurly
No
ResponseCRM
No
Worldpay
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Chargeback Defense
Country
United States
Website
www.chargebackdefense.com
Vendor Details
Company Name
New Era ADR
Founded
2020
Country
United States
Website
www.neweraadr.com
Product Features
Chargeback Management
Chargeback Dispute Management
No
Chargeback Insurance
No
Chargeback Prevention
No
Chargeback Recovery
No
For Banks / Issuers
No
For Merchants
No
For Suppliers / Manufacturers / Distributors
No
Fraud Detection
No
Reporting / Analytics
No