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Average Ratings 0 Ratings
Description
Our system is seamlessly integrated with a variety of widely-used payment gateways, facilitating the updating of records and the retrieval of information regarding disputed transactions. It enables the tracking of the entire lifecycle of a disputed transaction, from the initial RMI to the responses received during pre-arbitration. Users can review dispute events alongside the necessary documentation for clarity. Additionally, system webhooks can notify users when new chargebacks or alerts are generated. Changes in status on records related to these chargebacks or alerts can also be communicated effectively. We leverage specific functions from a customer relationship management system to enhance risk mitigation strategies. Features of our platform include the ability to cancel orders, blacklist customers, and add pertinent notes. Furthermore, the system offers collaborative data reporting tailored specifically for dispute management. A wide range of unique reports provides rapid insights that aid in informed decision-making. Our Merchant API empowers merchants to instantly create new MIDs for their services, eliminating the need for cumbersome setup forms, spreadsheets, and welcome communications. In addition, our cutting-edge software is designed to automatically search for and match transactions with corresponding disputes and alerts, streamlining the entire process for users. With these advancements, we aim to enhance operational efficiency and improve the user experience significantly.
Description
The Merchant Management Platform serves as a comprehensive solution tailored for acquiring banks and financial institutions to oversee the entire merchant lifecycle, encompassing everything from onboarding and configuration to hierarchy oversight, settlements, reconciliation, and dispute resolution. This platform facilitates merchant services in both physical retail locations and digital environments such as apps, allowing banks to efficiently manage dynamic routing, settlement flows, service fees, and merchant-specific parameters. It features user-friendly portals for both merchants and sub-merchants, offering capabilities such as self-onboarding, transaction monitoring, QR code generation, refund processing, alert notifications, and real-time fund transfers. With a variety of acquiring interfaces available—including mobile, web, kiosk, POS, PC-POS, and APIs—and support for diverse transaction methods and identities like cards, mobile devices, virtual addresses, national ID, QR codes, bulk payments, and H2H transactions, this platform empowers banks to onboard a greater number of merchants while keeping operational costs low. Additionally, its robust management information systems and reporting functions ensure that banks have access to critical insights, further enhancing their operational efficiency.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
First Data
Yes
Konnektive
Yes
NMI Gateway
Yes
Recurly
Yes
ResponseCRM
Yes
Worldpay
Yes
Integrations
First Data
No
Konnektive
No
NMI Gateway
No
Recurly
No
ResponseCRM
No
Worldpay
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Chargeback Defense
Country
United States
Website
www.chargebackdefense.com
Vendor Details
Company Name
Mindgate Solutions
Founded
2008
Country
India
Website
www.mindgate.solutions/product/retail-payments/merchant-management/
Product Features
Chargeback Management
Chargeback Dispute Management
No
Chargeback Insurance
No
Chargeback Prevention
No
Chargeback Recovery
No
For Banks / Issuers
No
For Merchants
No
For Suppliers / Manufacturers / Distributors
No
Fraud Detection
No
Reporting / Analytics
No