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Description

Never respond to another chargeback! Stop wasting your time responding to chargebacks or losing money. ChargeSentry wins back your revenue automatically! No other service compares to ChargeSentry – we’re less expensive, easier, and faster than the other guys. Responding to your chargebacks is clumsy and time-consuming. Ineffective responses and lack of proper evidence cause poor results. Other chargeback response services don’t help much. They’re expensive, require long contracts, lengthy integration, and usually still require you to do something. We started ChargeSentry to help small and medium-sized e-commerce merchants, just like you, eliminate the friction of responding to your chargebacks and ending revenue loss. Started by e-commerce and merchant processing industry veterans, we bring over 15 years of experience responding to countless chargebacks.

Description

Concourse – Disputes is a robust system designed for managing the entire workflow associated with disputes, overseeing the chargeback life cycle from the moment a claim is filed to its ultimate resolution for both card issuers and acquirers. This system effectively handles every element of the disputes management process concerning electronic payment transactions, including credit cards, debit cards, ATMs, POS, and mobile payments. It encompasses the formulation and oversight of retrieval requests, chargebacks, representments, arbitration, and various other dispute-related tasks. Users can manage dispute actions throughout the full transaction life cycle, tailoring the initiation of disputes according to the specific attributes of each transaction. The platform offers the capability to generate adjustments, chargebacks, representments, and a range of other dispute-related processes. Moreover, it streamlines the handling of network-specific dispute regulations from major players like Visa, MasterCard, Discover, and American Express. By integrating internal processing protocols as distinct workflow steps within dispute management plans, it enhances efficiency and compliance in handling disputes. Overall, this comprehensive system is essential for organizations aiming to optimize their dispute resolution processes.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Authorize.Net Yes 
Bank of America Business Advantage Yes 
Braintree Yes 
Chase Business Complete Banking Yes 
Elavon Yes 
Fiserv Yes 
Global Payments Yes 
Maxio Yes 
PayCafe Yes 
PayPal Yes 
Paysafe Yes 
ProPay Yes 
Shopify Yes 
Square Payments Yes 
Stripe Yes 
TSYS Yes 
WooCommerce Yes 
Worldpay Yes 

Integrations

Authorize.Net No 
Bank of America Business Advantage No 
Braintree No 
Chase Business Complete Banking No 
Elavon No 
Fiserv No 
Global Payments No 
Maxio No 
PayCafe No 
PayPal No 
Paysafe No 
ProPay No 
Shopify No 
Square Payments No 
Stripe No 
TSYS No 
WooCommerce No 
Worldpay No 

Pricing Details

$99.95 per month
Packages start at $99/mo., with a free package option.
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

ChargeSentry

Country

United States

Website

www.chargesentry.com

Vendor Details

Company Name

BHMI

Founded

1986

Country

United States

Website

www.bhmi.com/concourse-disputes/

Product Features

Accounts Receivable

ACH Payment Processing No 
Billing & Invoicing No 
Check Processing No 
Collections Management Yes 
Online Payment Processing Yes 
Overpayment Processing No 
Partial Payments Yes 
Receivables Ledger No 
Recurring Billing Yes 

Chargeback Management

Chargeback Dispute Management Yes 
Chargeback Insurance No 
Chargeback Prevention Yes 
Chargeback Recovery Yes 
For Banks / Issuers Yes 
For Merchants Yes 
For Suppliers / Manufacturers / Distributors Yes 
Fraud Detection Yes 
Reporting / Analytics Yes 

eCommerce

CRM No 
Catalog Management No 
Channel Management No 
Customer Accounts Yes 
Data Security Yes 
Email Marketing No 
Inventory Management No 
Kitting No 
Loyalty Program No 
Mobile Access Yes 
Multi-Store Management Yes 
Order Management Yes 
Product Configurator No 
Promotions Management No 
Returns Management Yes 
Reviews Management Yes 
SEO Management No 
Shopping Cart No 
Templates No 

Fraud Detection

Access Security Management No 
Check Fraud Monitoring No 
Custom Fraud Parameters No 
For Banking Yes 
For Crypto No 
For Insurance Industry No 
For eCommerce Yes 
Internal Fraud Monitoring Yes 
Investigator Notes Yes 
Pattern Recognition Yes 
Transaction Approval No 

Product Features

Chargeback Management

Chargeback Dispute Management No 
Chargeback Insurance No 
Chargeback Prevention No 
Chargeback Recovery No 
For Banks / Issuers Yes 
For Merchants No 
For Suppliers / Manufacturers / Distributors No 
Fraud Detection No 
Reporting / Analytics No 

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