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Description
The Chaordix Community Platform hosts communities that connect top brands with their customers, members and users. Our Community Platform is a white-label SaaS solution that connects brands with people who matter most to them, so they can share, discuss, and learn.
- Engage your community with a variety of activities and content.
- Customizable, ever-expanding profiles facilitate discovery & reporting
- Create challenges to gather ideas, review submissions and then put them to a vote.
- Create groups manually or automatically by using specific criteria.
Connect with customers to build brand loyalty and boost advocacy
Access a high-quality, on-demand group of customers and fans to conduct research.
Description
Zendesk Gather offers a platform where customers can engage and collaborate within a community forum. There are times when customers simply desire a space to chat, and this interaction doesn't always need to involve your direct input. Consider that your customers interact with your products regularly, and their insights can be incredibly valuable. All you need to do is create an environment where they can freely share their knowledge, while still being available to offer support as needed. Zendesk Gather stands out as community forum software that facilitates this connection, enabling customers to work together alongside your business. With Gather, your customers can find the reliable assistance they’re looking for, not solely from your team. Establish a supportive environment where they can rely on one another for guidance. Encourage your customers to exchange ideas, provide feedback, and share their own strategies and tips. When more complicated problems arise, you can involve your agents to ensure that discussions remain constructive and beneficial for everyone involved. Ultimately, this approach fosters a sense of community and strengthens the relationship between your customers and your brand.
API Access
Has API
No
API Access
Has API
No
Integrations
Zapier
Yes
Campaign Monitor
No
Facebook
Yes
Google Analytics
Yes
Instagram
Yes
Mailchimp
No
Okta
No
Quaeris
No
Slack
No
Sunshine Conversations
No
Integrations
Zapier
Yes
Campaign Monitor
Yes
Facebook
No
Google Analytics
No
Instagram
No
Mailchimp
Yes
Okta
Yes
Quaeris
Yes
Slack
Yes
Sunshine Conversations
Yes
Pricing Details
Pricing is based on the size of your community
Free Trial
No
Free Version
No
Pricing Details
$9 per agent per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Chaordix
Founded
2011
Country
Canada
Website
chaordix.com
Vendor Details
Company Name
Zendesk
Founded
2007
Country
United States
Website
www.zendesk.com/gather/
Product Features
Blog
Analytics
Yes
Collaborative Writing
No
Comment Moderation
Yes
File Sharing
Yes
Group Posting
Yes
Monetization Tools
No
Post Management
Yes
Search
Yes
WYSIWYG Rich Text Editing
No
Community
Content Management
Yes
Content Moderation
Yes
Discussions / Forums
Yes
Event Management
No
Group Management
Yes
Ideation / Crowdsourcing
Yes
Member Directory
Yes
Membership Management
Yes
Social Media Management
No
Website Management
No
White Label
No
Customer Engagement
Analytics
Yes
Churn Management
No
Communication Management
Yes
Community Management
Yes
Content Syndication
No
Feedback Collection
Yes
Gamification
Yes
Live Chat
No
Video Content
Yes
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
No
Knowledge Management
Yes
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
Yes
Text Analysis
No
Trend Analysis
No
Social Networking
Activity / News Feed
Yes
Advertising Management
No
Blogs
Yes
Data Security
Yes
Event Management
No
Group Management
Yes
Media Library
No
Privacy Options
Yes
Real-time Chat
No
Social Media Integration
Yes
Social Media Tagging
Yes
User Profiles
Yes
Product Features
Community
Content Management
No
Content Moderation
No
Discussions / Forums
No
Event Management
No
Group Management
No
Ideation / Crowdsourcing
No
Member Directory
No
Membership Management
No
Social Media Management
No
Website Management
No
White Label
No
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
