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Description
Channelkit is a unique company founded by a diverse group of four individuals, each contributing their distinct personality to the organization. Our individual influences can be seen in the manner we structure our work and personal lives, the design of our product, and our approach to customer relations. You can efficiently organize and share your knowledge along with your interests! Experience aesthetically pleasing bookmarking tailored for organized thinkers. With five pre-set card categories, you can collect and manage items that people often save and share. Additionally, you have the flexibility to create personalized card categories with custom fields for links, comments, tags, and file attachments. These cards are systematically grouped into Channels, which are private by default but offer options for public or discreet sharing, ensuring your content is shared in a way that suits your privacy needs. Finally, we believe that collaboration and knowledge sharing foster a more creative community.
Description
MindTouch is a robust knowledge management solution powered by AI, aimed at improving customer self-service, assisting agents, and enhancing the overall customer experience. This platform allows businesses to create, manage, and distribute personalized, consistent content through multiple channels, such as websites, support portals, and CRM applications. Noteworthy features encompass advanced search functionality, tailored content delivery, access control mechanisms, and seamless integration with platforms such as Salesforce and ServiceNow. In addition to supporting content in multiple languages, it provides analytics tools to refine the effectiveness of the knowledge base. By serving as a centralized information hub, MindTouch significantly lowers support costs, boosts customer satisfaction, and enhances operational efficiency, ultimately leading to a more streamlined service experience for users. Its ability to adapt to various organizational needs makes it an invaluable asset for businesses striving to provide exceptional customer service.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Five9
Indent
SAP CRM
SAP Knowledge Central
SAP Service Cloud
SAP SuccessFactors
Salesforce Experience Cloud
Salesforce Service Cloud
SearchUnify
ServiceNow
Integrations
Five9
Indent
SAP CRM
SAP Knowledge Central
SAP Service Cloud
SAP SuccessFactors
Salesforce Experience Cloud
Salesforce Service Cloud
SearchUnify
ServiceNow
Pricing Details
$2 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Channelkit
Founded
2012
Country
Russia
Website
www.channelkit.com/landing/home
Vendor Details
Company Name
MindTouch
Founded
2005
Country
United States
Website
www.mindtouch.com
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
Help Authoring Tools
Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal