Average Ratings 0 Ratings
Average Ratings 1 Rating
Description
Our software fosters connections among individuals since we hold the belief that collaboration yields superior results. The live chat feature enhances customer service by eliminating the hassle of managing multiple conversations concurrently. Tailored specifically for high-demand customer service environments, our chat software streamlines communication effectively. Additionally, we provide co-browsing capabilities to elevate customer support. This feature addresses the challenge of not being able to view a website visitor's screen, allowing agents to assist users through web-based screen sharing in real time. With co-browsing integrated into our live chat, comprehending and addressing customer needs becomes significantly simpler. Upon logging into the live chat, visitors are automatically prompted to initiate a conversation with you. To increase efficiency and ensure uniformity, agents can utilize pre-defined responses. Furthermore, the pause function enables agents to temporarily halt incoming chats, granting them control over their workflow. Visitors can quickly share their browser screens with contact center agents, allowing agents to understand the customer's context in under two seconds, thus ensuring a swift and effective resolution to their inquiries. By enhancing the interaction process, our software ultimately leads to improved customer satisfaction and loyalty.
Description
Stand Chat is AI website chat that brings the right human into important visitor conversations. Its trained AI stand-ins greet visitors, answer questions, ask follow-ups, capture leads, and monitor custom conversation signals such as buying intent, pricing questions, product confusion, or competitor comparisons. Stand can alert the team, ask the visitor for consent, and let a person join the live thread with complete context.
A one-line HTML snippet installs Stand without a flow builder or decision tree. It supports unlimited representatives, multiple agents and sites, 24+ languages, real-time monitoring, searchable/exportable history, email digests, evidence-backed Product Discovery reports, and knowledge bases built from website pages and documents. Base is free forever with 15 chats per week. Pro is $10/month. Business is $3,600/year with 200 MB indexed content, nightly sitemap updates, expanded instructions, onboarding, and support for one agreed backend API workflow.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
0
Base: $0 forever with 15 chats per week and no credit card. Pro: $10/month with 150 chats per month; additional chats are $0.10 each with budget-capped automatic top-ups. Business: $3,600/year with 15,000 chats per year; additional chats are $0.10 each. Chats are complete visitor conversations, not messages or token credits. There are no per-seat fees.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Channel.me
Founded
2010
Country
Netherlands
Website
channel.me/
Vendor Details
Company Name
Stand Chat
Founded
2026
Country
United States
Website
stand.chat/
Product Features
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Product Features
Chatbot
Call to Action
Yes
Context and Coherence
Yes
Human Takeover
Yes
Inline Media / Videos
No
Machine Learning
Yes
Natural Language Processing
Yes
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
Yes
Sentiment Analysis
No
Social Media Integration
No