Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Our software fosters connections among individuals since we hold the belief that collaboration yields superior results. The live chat feature enhances customer service by eliminating the hassle of managing multiple conversations concurrently. Tailored specifically for high-demand customer service environments, our chat software streamlines communication effectively. Additionally, we provide co-browsing capabilities to elevate customer support. This feature addresses the challenge of not being able to view a website visitor's screen, allowing agents to assist users through web-based screen sharing in real time. With co-browsing integrated into our live chat, comprehending and addressing customer needs becomes significantly simpler. Upon logging into the live chat, visitors are automatically prompted to initiate a conversation with you. To increase efficiency and ensure uniformity, agents can utilize pre-defined responses. Furthermore, the pause function enables agents to temporarily halt incoming chats, granting them control over their workflow. Visitors can quickly share their browser screens with contact center agents, allowing agents to understand the customer's context in under two seconds, thus ensuring a swift and effective resolution to their inquiries. By enhancing the interaction process, our software ultimately leads to improved customer satisfaction and loyalty.
Description
Rake replaces LiveChat, and other similar chat apps on the internet. Rake replaces Slack, and other similar work messaging apps. Rake is an infinitely searchable, connected chat and messaging platform. Rake is omnichannel-first to allow you to connect with everyone. Live chat on your website can increase lead conversion by as much as 4x according to studies. Rake's customizable chat widgets are easy to implement on your websites and landing pages. They require minimal javascript and don't slow down website load or performance. Plugins are available to most popular CMS and eCommerce platforms. Live visitors to your website can be viewed. This includes visitor geo-location, session duration, page viewed, page viewed, and other useful statistics. When the time is right, create a custom invitation for chat.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Facebook
No
NiCE CXone Mpower
No
Stackreaction
No
Twilio
No
WhatsApp
No
Zapier
No
Integrations
Facebook
Yes
NiCE CXone Mpower
Yes
Stackreaction
Yes
Twilio
Yes
WhatsApp
Yes
Zapier
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$4/month/user
3 plans - Starter (free up to 4 Users) Team & Professional. Prices range from $4 to $7 per month per User.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Channel.me
Founded
2010
Country
Netherlands
Website
channel.me/
Vendor Details
Company Name
Rake
Country
United States
Website
www.rake.ai/
Product Features
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Product Features
Collaboration
Brainstorming
No
Calendar Management
No
Chat / Messaging
Yes
Contact Management
Yes
Content Management
No
Document Management
No
Project Management
No
Real Time Editing
No
Task Management
Yes
Version Control
No
Video Conferencing
No
Customer Communications Management
Batch Communications
No
Chat / Messaging
Yes
Content Management
No
Email Distribution
No
Interactive Content
No
Multi-Channel Communications
Yes
On-Demand Communications
No
Personalization
No
Print Management
No
Template Management
No
Video Content
No
Internal Communications
App Integration
No
Blogs
No
Chat/Messaging
Yes
Email Management
No
Employee Directory
No
Event Calendar
No
Newsletter Management
No
Photo Gallery
No
Social Sharing
No
Survey Management
No
Telephony
No
Video Chat
No
Voice Chat
No
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
Yes
Content Management
Yes
Decision Tree
No
Discussion Boards
No
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
No
Proactive Chat
Yes
Screen Sharing
No
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes
Task Management
Collaboration
Yes
Create Subtasks
No
Gamification
No
Gantt Charts
No
Mobile Access
Yes
Percent-Complete Tracking
No
Progress Tracking
Yes
Recurring Tasks
No
Reporting/Analytics
Yes
Spreadsheet View
No
Task Board View
Yes
Task Planning
Yes
Task Scheduling
Yes
Task Tracking
Yes
Time Tracking
No
To-Do List View
No
Team Chat
End-to-End Encryption (E2EE)
Yes
File Sharing
Yes
Groups / Channels
Yes
Payments
No
Search / Filter
Yes
Self-Destructing Messages
No
Stickers / GIFs
Yes
Threaded Discussion
No
Video Conferencing
No
Voice Calling
No