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Description
Cevro offers a revolutionary AI customer support solution purpose-built for the demanding iGaming sector, where 24/7 multilingual assistance and regulatory compliance are critical. Its intelligent agents handle complex gaming inquiries, provide personalized player engagement, and escalate issues smoothly to human agents when necessary. By automating up to 80% of support volume, Cevro significantly reduces operational costs and response times during peak gaming hours. The platform’s advanced chatbot technology is designed to understand intricate gaming contexts and player behavior, supporting native-level conversations in over 100 languages. Integration is seamless via simple APIs or connectors compatible with major gaming providers like Playtech, Evolution, and Microgaming. Cevro’s compliance-ready design ensures built-in responsible gaming protocols and regulatory adherence. Operators have reported a 300% ROI in the first year, with average annual savings exceeding $250,000. With customizable workflows and marketing automation, Cevro enhances both support and player engagement.
Description
The SOFTSWISS Casino Platform is a comprehensive software solution for managing online casinos. Its modular design enables operators to efficiently oversee player accounts, payment services, game providers, reporting, and analytics. Clients are equipped with a powerful back office to effectively control their casino brand. This platform features essential modules that address various aspects of operations, marketing, accounting, and more. It also includes tools for tracking game and player activity, managing document verification, custom bonusing, KYC procedures, and promoting responsible gambling practices. Additionally, it has automated alerts for detecting suspicious or fraudulent behaviors and offers customizable settings for enhanced security. Users can modify and manage their casino's frontend content through an integrated CMS or a frontend API, allowing for greater flexibility. Furthermore, operators can tailor their game lobbies to specific geographic regions and languages to better meet player needs. The platform also boasts a versatile bonusing module that enables detailed bonus customization options, ensuring a tailored experience for each player. Overall, the SOFTSWISS Casino Platform stands out for its adaptability and comprehensive features, making it an attractive choice for online casino operators.
API Access
Has API
API Access
Has API
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Integrations
No details available.
Integrations
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Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cevro
Founded
2025
Country
United Arab Emirates
Website
cevro.ai
Vendor Details
Company Name
SOFTSWISS
Founded
2009
Country
Malta
Website
www.softswiss.com/casino-platform/
