Average Ratings 1 Rating

Total
ease
features
design
support

Average Ratings 25 Ratings

Total
ease
features
design
support

Description

Certinia Professional Services Cloud is a Salesforce-native professional services automation platform built to connect every stage of the services lifecycle. The platform unifies sales, staffing, delivery, billing, financials, renewals, and customer outcomes in one system. Certinia helps organizations close the gaps between what was sold, who is staffed, how work is delivered, what gets billed, and how margins are protected. Veda AI adds a digital workforce that helps execute work across estimation, staffing, and delivery. Teams can use Veda to generate estimates from historical data, refine quotes, automate status updates, capture time, and support reporting. Certinia PS Cloud includes services estimation, resource management, project management, services billing, and services financials. The platform helps reduce time-to-staff, reclaim project manager hours, improve utilization, protect margins, and increase financial visibility. It is designed for service organizations that need real-time operational and financial data grounded in Salesforce. By combining PSA, AI agents, services estimation, resource management, project execution, billing, financials, and Salesforce-native orchestration, Certinia PS Cloud helps services businesses operate with more intelligence and control.

Description

Syncro is the integrated business platform for running a profitable MSP. Enjoy PSA, RMM, and remote access in one affordable package. PLUS! Integrations to 50+ MSP and business tools you also love and use amp your efficiency even more. Syncro pricing is refreshingly simple—one flat fee for all PSA, RMM, and remote access features. Unlimited endpoints, no contracts, no minimums.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

CloudRadial No 
Emsisoft Anti-Malware No 
FlexPoint No 
Google Drive No 
Google Workspace No 
HappySat No 
Hudu No 
IT Glue No 
Ingram Micro Cloud No 
Network Glue No 
QuickBooks Online Advanced No 
Quoter No 
Salesforce Agentforce Service Yes 
ScalePad Backup Radar No 
ScalePad Quoter No 
ShipStation No 
Slack No 
Strategy Overview No 
TechSuite No 

Integrations

CloudRadial Yes 
Emsisoft Anti-Malware Yes 
FlexPoint Yes 
Google Drive Yes 
Google Workspace Yes 
HappySat Yes 
Hudu Yes 
IT Glue Yes 
Ingram Micro Cloud Yes 
Network Glue Yes 
QuickBooks Online Advanced Yes 
Quoter Yes 
Salesforce Agentforce Service No 
ScalePad Backup Radar Yes 
ScalePad Quoter Yes 
ShipStation Yes 
Slack Yes 
Strategy Overview Yes 
TechSuite Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$129 per user per month
$129 per user per month (Core Plan) or
$179 per user per month (Team Plan)
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Certinia

Founded

2009

Country

United States

Website

www.certinia.com/solutions/professional-services-cloud/

Vendor Details

Company Name

Syncro

Founded

2013

Country

United States

Website

syncromsp.com

Product Features

Professional Services Automation

Billing & Invoicing Yes 
CRM Yes 
Client Portal Yes 
Collaboration Tools Yes 
Document Management No 
Portfolio Management Yes 
Project Management Yes 
Proposal Generation No 
Quote Management No 
Resource Management Yes 
Time & Expense Tracking Yes 

Product Features

Cybersecurity

AI / Machine Learning No 
Behavioral Analytics No 
Endpoint Management Yes 
IOC Verification No 
Incident Management Yes 
Tokenization No 
Vulnerability Scanning Yes 
Whitelisting / Blacklisting No 

Endpoint Detection and Response (EDR)

Behavioral Analytics No 
Blacklisting/Whitelisting No 
Continuous Monitoring Yes 
Malware/Anomaly Detection No 
Prioritization No 
Remediation Management No 
Root Cause Analysis No 

Endpoint Protection

Activity Log No 
Antivirus No 
Application Security Yes 
Behavioral Analytics No 
Device Management Yes 
Encryption No 
Signature Matching No 
Web Threat Management Yes 
Whitelisting / Blacklisting No 

IT Security

Anti Spam No 
Anti Virus No 
Email Attachment Protection No 
Event Tracking No 
IP Protection No 
Internet Usage Monitoring Yes 
Intrusion Detection System No 
Spyware Removal No 
Two-Factor Authentication No 
Vulnerability Scanning Yes 
Web Threat Management Yes 
Web Traffic Reporting No 

MSP

Backup Management No 
Billing & Invoicing Yes 
CRM Yes 
Dashboard Yes 
Help Desk Yes 
Issue Management Yes 
Live Chat Yes 
Patch Management Yes 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access Yes 
Remote Systems Monitoring Yes 
Scheduling Yes 

Network Access Control (NAC)

Authentication Yes 
Authorization Yes 
Automated Hotfix / Updates No 
Centralized Policy Management No 
Dashboard Yes 
Device Auto-Provisioning No 
Device Self-Registration No 
Posture Assessment Yes 
Quarantine / Remediation No 
Secure Guest Access No 

Network Security

Access Control Yes 
Analytics / Reporting Yes 
Compliance Reporting No 
Firewalls No 
Internet Usage Monitoring No 
Intrusion Detection System Yes 
Threat Response No 
VPN No 
Vulnerability Scanning Yes 

Professional Services Automation

Billing & Invoicing Yes 
CRM Yes 
Client Portal Yes 
Collaboration Tools No 
Document Management Yes 
Portfolio Management No 
Project Management No 
Proposal Generation Yes 
Quote Management Yes 
Resource Management Yes 
Time & Expense Tracking Yes 

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback No 

RMM

Deployment Management Yes 
For MSPs Yes 
IT Asset Management Yes 
Mobile Access Yes 
Network Monitoring No 
Patch Management Yes 
Real-time Alerts Yes 
Remediation Management Yes 

Alternatives

Continuum PSA Reviews

Continuum PSA

CrossConcept Continuum PSA

Alternatives