Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
CVX 3 will transform your perception of customer experience. You'll see the power of real-time to improve customer engagement and increase top-line revenue. The ability to analyze customer journeys using the most advanced artificial intelligence allows for a dramatic increase in understanding of customer behavior. Advanced data engineering is used to generate customer journeys that score across all key performance indicators (KPIs), next-best actions and offers (NBAs/NBOs) in less time than a second. This is real real-time CX. Real-time CX can be applied in digital commerce, support centers and connected vehicles. Cerebri AI CVX 3 automates AI processes and reduces time to implement AI insights into production. Integrated low-code tools allow for flexibility in developing logic as business environments change.
Description
OpenText Core Journey transforms customer experience by capturing real-time event data and turning it into actionable insights for marketing and CX teams. Its integrated analytics reveal patterns across channels, allowing organizations to break down silos and understand customer behavior at a deeper level. With AI-enhanced orchestration, the platform automatically triggers personalized messages and actions based on contextual signals. The cloud-native design supports rapid deployment, fast iteration, and enterprise scalability. Business users benefit from intuitive tools that require no coding, making journey mapping and automation more accessible. By visualizing performance and integrating with downstream systems, Core Journey helps teams align around shared customer goals. Its ability to personalize every moment improves loyalty and strengthens overall digital engagement. The result is a smarter, more responsive customer journey strategy rooted in data and continuous optimization.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Salesforce
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Cerebri
Founded
2016
Country
United States
Website
www.cerebriai.com
Vendor Details
Company Name
OpenText
Founded
1991
Country
Canada
Website
www.opentext.com/products/core-journey
Product Features
Customer Journey Mapping Tools
Action Management
Yes
Attribution Modeling
Yes
Behavioral Analytics
Yes
Collaboration
No
Customer Profiles
Yes
Data Import / Export
No
Predictive Analytics
Yes
Surveys & Feedback
No
Templates
No
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Journey Mapping Tools
Action Management
No
Attribution Modeling
No
Behavioral Analytics
No
Collaboration
No
Customer Profiles
No
Data Import / Export
No
Predictive Analytics
No
Surveys & Feedback
No
Templates
No