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Description

Cerb serves as a comprehensive hub for all your team's contact center information. You can generate records to monitor various aspects that matter to you, such as survey feedback, form submissions, customer satisfaction ratings, orders, suppliers, assets, products, deals, client reviews, courses, students, licenses, and more. Enhance your tracking by adding fields for numbers, decimals, dates, checkboxes, currency, file uploads, geographical coordinates, lists, multiple-choice options, picklists, record links, URLs, or open text entries. If those options still fall short, there's the flexibility to create your own custom field types. Dive into a rich interconnection of data through powerful search queries. For instance, if you need to find a list of resolved email exchanges with customer support from the last year that started on a weekday but occurred outside regular business hours, involved healthcare clients in Europe with more than 100 employees, lacked an active service-level agreement, included at least one female executive, took over a week for a response, and did not contain any PDF attachments larger than 1MB, Cerb can fulfill that request effortlessly. With such robust capabilities, you can ensure that no detail goes overlooked in your data management efforts.

Description

Let’s be honest; your sales managers likely lack the time and inclination to sift through extensive recordings of sales discussions or engage in role-playing exercises for individual coaching. Furthermore, sporadic listening to pipeline calls tends to concentrate solely on particular deals. Implementing sales coaching software can significantly enhance your sales team's performance. It's essential to adopt a structured approach to sales coaching, and now it's possible. Our AI-enhanced sales coaching platform prompts your representatives to address overlooked topics, challenges them with tough questions, and provides immediate feedback, enabling them to self-improve effectively. In addition, managers gain real-time insights into each member's performance, allowing them to customize future coaching sessions accordingly. This systematic approach accelerates the acquisition of knowledge regarding new products, target markets, and strategies, ultimately leading to a more competent and adaptable sales force. By embracing this technology, your team can not only enhance their skills but also stay ahead of the competition.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Slaask Yes 
Wufoo Yes 
Zapier Yes 

Integrations

Slaask No 
Wufoo No 
Zapier No 

Pricing Details

$30 per seat per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Webgroup Media

Country

United States

Website

cerb.ai/

Vendor Details

Company Name

Second Nature

Country

Israel

Website

secondnature.ai/

Product Features

Collaboration

Brainstorming No 
Calendar Management Yes 
Chat / Messaging Yes 
Contact Management Yes 
Content Management No 
Document Management Yes 
Project Management No 
Real Time Editing Yes 
Task Management Yes 
Version Control No 
Video Conferencing Yes 

Product Features

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Sales Coaching

Assessments Yes 
Audio / Video Conferencing Yes 
Built-In Course Authoring Yes 
Call Recording Yes 
Gamification Yes 
Goal Setting / Tracking Yes 
Learning Plans No 
Onboarding Yes 
Performance Metrics No 

Sales Enablement

Collaboration No 
Contact Management No 
Content Management Yes 
Document Management No 
Goals / Quota Management No 
Lead Management No 
Meeting Management No 
Performance Management No 
Presentation Management No 
Proposal Management No 
Territory Management No 
Training Management Yes 

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