Average Ratings 0 Ratings
Average Ratings 1 Rating
Description
Cerb serves as a comprehensive hub for all your team's contact center information. You can generate records to monitor various aspects that matter to you, such as survey feedback, form submissions, customer satisfaction ratings, orders, suppliers, assets, products, deals, client reviews, courses, students, licenses, and more. Enhance your tracking by adding fields for numbers, decimals, dates, checkboxes, currency, file uploads, geographical coordinates, lists, multiple-choice options, picklists, record links, URLs, or open text entries. If those options still fall short, there's the flexibility to create your own custom field types. Dive into a rich interconnection of data through powerful search queries. For instance, if you need to find a list of resolved email exchanges with customer support from the last year that started on a weekday but occurred outside regular business hours, involved healthcare clients in Europe with more than 100 employees, lacked an active service-level agreement, included at least one female executive, took over a week for a response, and did not contain any PDF attachments larger than 1MB, Cerb can fulfill that request effortlessly. With such robust capabilities, you can ensure that no detail goes overlooked in your data management efforts.
Description
Let’s be honest; your sales managers likely lack the time and inclination to sift through extensive recordings of sales discussions or engage in role-playing exercises for individual coaching. Furthermore, sporadic listening to pipeline calls tends to concentrate solely on particular deals. Implementing sales coaching software can significantly enhance your sales team's performance. It's essential to adopt a structured approach to sales coaching, and now it's possible. Our AI-enhanced sales coaching platform prompts your representatives to address overlooked topics, challenges them with tough questions, and provides immediate feedback, enabling them to self-improve effectively. In addition, managers gain real-time insights into each member's performance, allowing them to customize future coaching sessions accordingly. This systematic approach accelerates the acquisition of knowledge regarding new products, target markets, and strategies, ultimately leading to a more competent and adaptable sales force. By embracing this technology, your team can not only enhance their skills but also stay ahead of the competition.
API Access
Has API
No
API Access
Has API
No
Integrations
Slaask
No
Wufoo
No
Zapier
No
Pricing Details
$30 per seat per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Webgroup Media
Country
United States
Website
cerb.ai/
Vendor Details
Company Name
Second Nature
Country
Israel
Website
secondnature.ai/
Product Features
Collaboration
Brainstorming
No
Calendar Management
Yes
Chat / Messaging
Yes
Contact Management
Yes
Content Management
No
Document Management
Yes
Project Management
No
Real Time Editing
Yes
Task Management
Yes
Version Control
No
Video Conferencing
Yes
Product Features
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
Sales Coaching
Assessments
Yes
Audio / Video Conferencing
Yes
Built-In Course Authoring
Yes
Call Recording
Yes
Gamification
Yes
Goal Setting / Tracking
Yes
Learning Plans
No
Onboarding
Yes
Performance Metrics
No
Sales Enablement
Collaboration
No
Contact Management
No
Content Management
Yes
Document Management
No
Goals / Quota Management
No
Lead Management
No
Meeting Management
No
Performance Management
No
Presentation Management
No
Proposal Management
No
Territory Management
No
Training Management
Yes