Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Cerb serves as a comprehensive hub for all your team's contact center information. You can generate records to monitor various aspects that matter to you, such as survey feedback, form submissions, customer satisfaction ratings, orders, suppliers, assets, products, deals, client reviews, courses, students, licenses, and more. Enhance your tracking by adding fields for numbers, decimals, dates, checkboxes, currency, file uploads, geographical coordinates, lists, multiple-choice options, picklists, record links, URLs, or open text entries. If those options still fall short, there's the flexibility to create your own custom field types. Dive into a rich interconnection of data through powerful search queries. For instance, if you need to find a list of resolved email exchanges with customer support from the last year that started on a weekday but occurred outside regular business hours, involved healthcare clients in Europe with more than 100 employees, lacked an active service-level agreement, included at least one female executive, took over a week for a response, and did not contain any PDF attachments larger than 1MB, Cerb can fulfill that request effortlessly. With such robust capabilities, you can ensure that no detail goes overlooked in your data management efforts.
Description
Begin with our versatile multi-touch attribution templates, which facilitate over one million responses each month. Collect insights using twelve different question types along with a vast array of pre-existing templates. Utilize our pre- and post-purchase surveys to uncover valuable insights that other attribution tools might miss. Analyze the time taken to make the first purchase alongside channel-specific inquiries to assess the influence of various channels over time. Segment your attribution survey results by average order value to gain a more precise understanding of attribution and the revenue effects across different channels, demographics, and customer motivations. Engage with abandoned cart shoppers through surveys to pinpoint the reasons behind their decision not to purchase and address their concerns promptly. Additionally, reach out to customers who have not made a repeat purchase and provide them with an automatically generated promo code as a gesture of appreciation for their previous business. This approach not only helps in retaining customers but also enhances overall engagement and satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
Klaviyo
No
Loop Subscriptions
No
Replo
No
Shopify
No
Slaask
Yes
Triple Whale
No
Wufoo
Yes
Zapier
Yes
Integrations
Klaviyo
Yes
Loop Subscriptions
Yes
Replo
Yes
Shopify
Yes
Slaask
No
Triple Whale
Yes
Wufoo
No
Zapier
No
Pricing Details
$30 per seat per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Webgroup Media
Country
United States
Website
cerb.ai/
Vendor Details
Company Name
KnoCommerce
Founded
2021
Country
United States
Website
knocommerce.com
Product Features
Collaboration
Brainstorming
No
Calendar Management
Yes
Chat / Messaging
Yes
Contact Management
Yes
Content Management
No
Document Management
Yes
Project Management
No
Real Time Editing
Yes
Task Management
Yes
Version Control
No
Video Conferencing
Yes
Product Features
Survey
Custom Survey URLs
No
Data Analysis Tools
No
Email Marketing
No
Mobile Survey
No
Offline Response Collection
No
Paper Survey
No
Question Branching
No
Question Library
No
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No