Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Centricity is a robust platform leveraging AWS services to deliver its offerings. It primarily emphasizes three key AWS services: Amazon Workspaces, Amazon AppStream, Amazon Elemental/Media Services, and Amazon Connect. By utilizing Centricity, users can harness the capabilities of Amazon Web Services without needing to possess in-depth technical knowledge of intricate cloud systems. Our platform simplifies these services for business users, allowing them to add significant value to their operations without requiring a specialized engineering team to develop and manage sophisticated solutions. The Centricity framework is built on foundational services provided by Amazon Web Services, empowering end users with next-generation technology. Additionally, the Orchestrator component automates essential yet often neglected manual tasks within businesses. Its scheduling and workflow engine plays a vital role in streamlining tedious processes, ultimately enhancing overall efficiency. This automation not only saves time but also allows businesses to focus on strategic initiatives rather than getting bogged down by routine tasks.
Description
USAN Realm™ revolutionizes the way your contact center operates. More than just an addition to Amazon Connect, Realm represents a significant step forward in enhancing agent engagement, facilitating swift deployments, and fostering customer-focused innovation.
By amplifying the capabilities of Amazon Connect, USAN Realm delivers a comprehensive platform designed for the quick establishment of contact centers and the pursuit of groundbreaking ideas. This enables businesses to achieve quicker returns on investment and leverage the latest AWS services while keeping pace with customer expectations.
With USAN Realm, you can effortlessly establish a cohesive experience by integrating with top CRM systems, managing interactions across multiple channels, utilizing AI-driven insights through Amazon Q, and following detailed guidance throughout the process.
Additionally, you can develop and utilize dashboards to oversee your team, extract meaningful insights from both speech and data for real-time coaching, and empower your frontline personnel to excel in their roles. Furthermore, this innovative approach ensures that your contact center is not only efficient but also adaptable to the ever-evolving landscape of customer service.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon Connect
No
Amazon Q
No
Amazon Q Business
No
Amazon Web Services (AWS)
Yes
DocSpera
Yes
MedEvolve
Yes
Mercury Medical
Yes
Integrations
Amazon Connect
Yes
Amazon Q
Yes
Amazon Q Business
Yes
Amazon Web Services (AWS)
No
DocSpera
No
MedEvolve
No
Mercury Medical
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Cloudhesive
Founded
2014
Country
United States
Website
www.cloudhesive.com/amazon-workspaces-amazon-connect-euc-products-centricity/
Vendor Details
Company Name
USAN
Founded
1989
Country
United States
Website
www.usan.com/contact-center-solutions/realm/
Product Features
Cloud Management
Access Control
Yes
Billing & Provisioning
No
Capacity Analytics
No
Cost Management
Yes
Demand Monitoring
No
Multi-Cloud Management
No
Performance Analytics
No
SLA Management
No
Supply Monitoring
No
Workflow Approval
Yes
Contact Management
Activity Management
No
Appointment Management
No
Contact Database
No
Contact History
No
Contact Import/Export
No
Customer Pipeline
No
Email Marketing
No
Group Management
No
Interaction Tracking
No
Lead Management
No
Prospecting Tools
No
Sales Pipeline Management
No
Search / Filter
No
Segmentation
No
Shared Contacts
No
Social Media Integration
No
MSP
Backup Management
No
Billing & Invoicing
No
CRM
No
Dashboard
No
Help Desk
No
Issue Management
No
Live Chat
No
Patch Management
No
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
No
Remote Systems Monitoring
No
Scheduling
No
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Predictive Dialer
Call Monitoring
Yes
Call Recording
Yes
Call Results
Yes
Call Transfer
Yes
Callback Scheduling
Yes
Campaign Specific Caller ID
Yes
Contact Management
Yes
FCC Compliance
No
FTC Compliance
Yes
Lead Capture
Yes
Lead Management
Yes