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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Transitioning from a centralized power generation model to a decentralized sustainable energy system means that the grid must adapt, as it can no longer depend on a few large power plants to ensure a reliable electricity supply. Concurrently, businesses in commercial and industrial sectors face rising electricity expenses and the heightened possibility of power shortages. By embracing Energy Optimization, companies can shift their energy usage from merely a cost to a competitive edge. Innovative digital solutions for energy management, including Demand Side Response, Demand Side Management, and Utility Optimization Platforms, present new avenues for businesses to capitalize on their energy resources. This transformation not only enhances operational efficiency but also contributes significantly to sustainability goals. Ultimately, leveraging these technologies can lead to a more resilient and economically viable energy future.

Description

Salesforce Agentforce Energy & Utilities is a purpose-built CRM platform tailored to the evolving needs of energy providers and utility companies. It centralizes customer, billing, asset, and operational data into a unified system. AI-powered automation enhances contact center performance with intelligent chat, digital self-service, and multi-channel engagement. Sales teams benefit from industry-specific configure, price, and quote capabilities designed for complex energy products and services. Order management and guided selling streamline customer acquisition and retention processes. The platform includes a comprehensive industry data model that supports both regulated and competitive markets. Clean energy program management tools help utilities track conservation initiatives and sustainability efforts. Field service and asset management features optimize workforce productivity and operational costs. Integration with Data 360, Tableau, MuleSoft, and business intelligence tools enhances analytics and decision-making. Agentforce Energy & Utilities empowers organizations to modernize operations, improve customer satisfaction, and accelerate digital transformation.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

CloudHub No 
Najar Yes 
Salesforce No 
Salesforce Data 360 No 
Slack No 
Tableau No 

Integrations

CloudHub Yes 
Najar No 
Salesforce Yes 
Salesforce Data 360 Yes 
Slack Yes 
Tableau Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$275 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Centrica Business Solutions

Founded

2016

Country

United Kingdom

Website

www.centricabusinesssolutions.com

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/energy-utilities/cloud/

Product Features

Energy Management

Benchmarking Yes 
Bill Audit No 
Bill Database No 
Bill Importing No 
Budgeting & Forecasting No 
Compliance Management Yes 
Contract Management No 
Cost / Use Reporting Yes 
Emissions Monitoring No 
Energy Price Analysis No 
Facility Scheduling Yes 
Greenhouse Gas Tracking No 
Load Control No 
Load Forecasting Yes 
Meter Tracking Yes 
Risk Management Yes 
Weather Normalization No 

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