Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Transitioning from a centralized power generation model to a decentralized sustainable energy system means that the grid must adapt, as it can no longer depend on a few large power plants to ensure a reliable electricity supply. Concurrently, businesses in commercial and industrial sectors face rising electricity expenses and the heightened possibility of power shortages. By embracing Energy Optimization, companies can shift their energy usage from merely a cost to a competitive edge. Innovative digital solutions for energy management, including Demand Side Response, Demand Side Management, and Utility Optimization Platforms, present new avenues for businesses to capitalize on their energy resources. This transformation not only enhances operational efficiency but also contributes significantly to sustainability goals. Ultimately, leveraging these technologies can lead to a more resilient and economically viable energy future.
Description
Salesforce Agentforce Energy & Utilities is a purpose-built CRM platform tailored to the evolving needs of energy providers and utility companies. It centralizes customer, billing, asset, and operational data into a unified system. AI-powered automation enhances contact center performance with intelligent chat, digital self-service, and multi-channel engagement. Sales teams benefit from industry-specific configure, price, and quote capabilities designed for complex energy products and services. Order management and guided selling streamline customer acquisition and retention processes. The platform includes a comprehensive industry data model that supports both regulated and competitive markets. Clean energy program management tools help utilities track conservation initiatives and sustainability efforts. Field service and asset management features optimize workforce productivity and operational costs. Integration with Data 360, Tableau, MuleSoft, and business intelligence tools enhances analytics and decision-making. Agentforce Energy & Utilities empowers organizations to modernize operations, improve customer satisfaction, and accelerate digital transformation.
API Access
Has API
No
API Access
Has API
No
Integrations
CloudHub
No
Najar
Yes
Salesforce
No
Salesforce Data 360
No
Slack
No
Tableau
No
Integrations
CloudHub
Yes
Najar
No
Salesforce
Yes
Salesforce Data 360
Yes
Slack
Yes
Tableau
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$275 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Centrica Business Solutions
Founded
2016
Country
United Kingdom
Website
www.centricabusinesssolutions.com
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/energy-utilities/cloud/
Product Features
Energy Management
Benchmarking
Yes
Bill Audit
No
Bill Database
No
Bill Importing
No
Budgeting & Forecasting
No
Compliance Management
Yes
Contract Management
No
Cost / Use Reporting
Yes
Emissions Monitoring
No
Energy Price Analysis
No
Facility Scheduling
Yes
Greenhouse Gas Tracking
No
Load Control
No
Load Forecasting
Yes
Meter Tracking
Yes
Risk Management
Yes
Weather Normalization
No