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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Centriam efficiently transforms raw data into actionable insights at a low cost, helping you minimize customer churn and maximize upsell potential. Allow customer behavior and data to guide the timing and method of feedback collection. With Centriam, you can launch precisely tailored feedback campaigns that are activated by distinct customer interactions. By linking feedback to detailed customer profiles, you gain a comprehensive understanding of their challenges. Ensure that you address the most critical issues through targeted follow-up communications that are informed by both feedback and customer insights. Respond promptly to customer concerns in a manner that meets their expectations. Integrate Centriam with various data systems to establish feedback triggers that respond to customer actions and insights. Develop specific follow-up strategies that consider customer feedback, text analytics, and profile information, while also determining which customers require immediate attention. By prioritizing follow-ups, you can enhance customer satisfaction and improve overall engagement. This strategic approach allows for a more connected and responsive relationship with your clientele.

Description

Leverage Customer Relationship Management (CRM) tools to streamline responses, enhance reaction times, send focused communications, and monitor all activities effectively. Real-time statistics equip you with pertinent information at your fingertips, while custom metrics can be quickly tailored to meet your specific needs. With WebConnector, integrating online forms, product listings, booking systems, surveys, and customer management into any static or content management system website becomes a seamless task. Experience the benefits of automated customer acquisition! Personalized email campaigns and automated follow-up messages (FollowUps) can boost sales by an impressive 200 to 300 percent. Utilize Factura for efficient management of quotes, orders, invoices, delivery notes, reminders, and inventory. By automating various workflows, you can significantly save time and enhance productivity in your operations. This streamlined approach not only simplifies processes but also allows businesses to focus on growth and customer satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

2Subscribe No 

Integrations

2Subscribe Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Centriam

Founded

2012

Country

United States

Website

www.centriam.com

Vendor Details

Company Name

Worldsoft

Founded

2000

Country

Switzerland

Website

www.worldsoft-wbs.info/

Product Features

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis Yes 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring Yes 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals Yes 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

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