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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Centriam efficiently transforms raw data into actionable insights at a low cost, helping you minimize customer churn and maximize upsell potential. Allow customer behavior and data to guide the timing and method of feedback collection. With Centriam, you can launch precisely tailored feedback campaigns that are activated by distinct customer interactions. By linking feedback to detailed customer profiles, you gain a comprehensive understanding of their challenges. Ensure that you address the most critical issues through targeted follow-up communications that are informed by both feedback and customer insights. Respond promptly to customer concerns in a manner that meets their expectations. Integrate Centriam with various data systems to establish feedback triggers that respond to customer actions and insights. Develop specific follow-up strategies that consider customer feedback, text analytics, and profile information, while also determining which customers require immediate attention. By prioritizing follow-ups, you can enhance customer satisfaction and improve overall engagement. This strategic approach allows for a more connected and responsive relationship with your clientele.

Description

Customer experience insights can be found in every interaction with your company. Unstructured feedback is received in all communication channels, including phone calls, chat sessions and emails. Topbox's omnichannel analysis platform allows companies to quickly identify issues that can impact sales, customer satisfaction, product costs, and customer churn. Topbox's powerful aggregation and normalization, redactions, sentiment analysis, rule based and AI-driven class models provide actionable insights for clients without the need for expensive professional services. Topbox will help you unlock the insights in your customer interactions with Topbox.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Apptentive No 
Bazaarvoice No 
Facebook No 
Five9 No 
Heymarket No 
LivePerson No 
Medallia No 
NiCE CXone Mpower No 
Oracle Sales No 
Oreka TR No 
Qualtrics Customer Experience No 
Quiq No 
Reddit No 
Stella Connect No 

Integrations

Apptentive Yes 
Bazaarvoice Yes 
Facebook Yes 
Five9 Yes 
Heymarket Yes 
LivePerson Yes 
Medallia Yes 
NiCE CXone Mpower Yes 
Oracle Sales Yes 
Oreka TR Yes 
Qualtrics Customer Experience Yes 
Quiq Yes 
Reddit Yes 
Stella Connect Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Consumption-based model, based on the number of customer interactions that are processed annually
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Centriam

Founded

2012

Country

United States

Website

www.centriam.com

Vendor Details

Company Name

Topbox, Inc.

Country

United States

Website

topbox.io

Product Features

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis Yes 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Product Features

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Alternatives

Alternatives

Touchpoint CX Reviews

Touchpoint CX

Touchpoint Group
Delighted Reviews

Delighted

Qualtrics