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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Centriam efficiently transforms raw data into actionable insights at a low cost, helping you minimize customer churn and maximize upsell potential. Allow customer behavior and data to guide the timing and method of feedback collection. With Centriam, you can launch precisely tailored feedback campaigns that are activated by distinct customer interactions. By linking feedback to detailed customer profiles, you gain a comprehensive understanding of their challenges. Ensure that you address the most critical issues through targeted follow-up communications that are informed by both feedback and customer insights. Respond promptly to customer concerns in a manner that meets their expectations. Integrate Centriam with various data systems to establish feedback triggers that respond to customer actions and insights. Develop specific follow-up strategies that consider customer feedback, text analytics, and profile information, while also determining which customers require immediate attention. By prioritizing follow-ups, you can enhance customer satisfaction and improve overall engagement. This strategic approach allows for a more connected and responsive relationship with your clientele.

Description

Gather and act upon client insights effectively. Transforming feedback into a driving force for your web and design endeavors is crucial. Each piece of feedback is directly linked to the underlying code of the commented element, which helps clarify client references and reduces misunderstandings, ultimately saving you time. Within Timeline, web and design projects are categorized as standard projects, and you can manage as many as you need. Each project can consist of various stages or revisions, known as "Events," which facilitate the collection of feedback on specific websites, web applications, graphics, or other supported formats. Enhance your experience with Timeline by integrating your preferred project management and communication platforms. Stay updated with notifications regarding the activities of your team and clients, generate new tasks based on feedback, and explore additional features that streamline your workflow. By embracing this approach, you can ensure that every piece of feedback contributes to the overall success of your projects.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Asana No 
Slack No 
Trello No 
WordPress No 

Integrations

Asana Yes 
Slack Yes 
Trello Yes 
WordPress Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$12.00/month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Centriam

Founded

2012

Country

United States

Website

www.centriam.com

Vendor Details

Company Name

OrbitalOne

Founded

2017

Country

United States

Website

www.timeline.io

Product Features

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis Yes 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Project Management

Agile Methodologies No 
Budget Management No 
Client Portal No 
Collaboration Tools No 
Cost-to-Completion Tracking No 
Customizable Templates No 
Gantt Charts No 
Idea Management No 
Kanban Board No 
Milestone Tracking No 
Portfolio Management No 
Resource Management No 
Time & Expense Tracking No 
Traditional Methodologies No 

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