Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Centri provides an online platform for cybersecurity education that includes self-directed courses, hands-on labs, and certification assessments. The offerings encompass a wide range of topics, including defensive security operations, incident response, digital forensics, threat intelligence, detection engineering, penetration testing, and security operations management. Participants have the option to engage in free introductory courses or sign up for paid certification programs, while organizations can acquire training for teams and track their progress. The service caters to a diverse audience, including students, individuals transitioning careers, cybersecurity professionals, and security teams aiming to enhance their practical skill sets. Additionally, Centri emphasizes real-world application to ensure that learners are well-prepared to face current cybersecurity challenges.
Description
Help Desk Simulator is an online training platform designed for individuals transitioning careers, students pursuing IT certifications, and those seeking help desk positions, focusing on Tier 1 IT support and service desk roles. Participants engage with fictional support tickets that cover various scenarios, including password reset requests that may require social engineering tactics, challenges with VPN connections on hotel Wi-Fi, handling disgruntled users, and navigating policy exceptions. After selecting their responses, learners receive constructive feedback that clarifies the effectiveness or potential pitfalls of their choices. Each simulated shift evaluates key skills such as security awareness, empathy, escalation procedures, and troubleshooting abilities. The free version offers access to 25 practice tickets without requiring an account, while the Pro version expands this to a total of 500 questions across five categories, along with additional features like employer practice packs, mock runs, a resource for incorrect answers, and a downloadable PDF report. It's important to note that this tool is intended for practice purposes only and does not provide certification or a comprehensive desktop lab experience. Additionally, users may find it beneficial for honing their skills in a realistic, risk-free environment.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
Google
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$20/month
Pro is $20/month, $108 for 6 months, or $192 for 12 months. The 6-month and 12-month plans are one-time payments and do not renew; the monthly plan renews until canceled. The first payment is refundable within 14 days.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Centri
Founded
2020
Country
United Kingdom
Website
www.centri.org
Vendor Details
Company Name
Help Desk Simulator
Country
United States
Website
helpdesksimulator.com
Product Features
Product Features
Training
Academic / Education
No
Asynchronous Learning
No
Blended Learning
No
Built-In Course Authoring
No
Built-in LMS
No
Certification Management
No
Corporate / Business
No
Learner Portal
No
Mobile Learning
No
Simulation
No
Synchronous Learning
No
Training Companies
No
eCommerce
No
Alternatives
Alternatives
No Alternatives