Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 1 Rating

Total
ease
features
design
support

Description

Centreon is a global provider for business-aware IT monitoring to ensure high performance and continuous operations. The company's AIOps-ready platform, which is holistic and ready for use in today's complex hybrid cloud infrastructures, is designed to meet the needs of these distributed clouds. Centreon monitors all aspects of the IT Infrastructure, from Cloud-to Edge for a clear and comprehensive view. Centreon eliminates blind spots by monitoring all equipment, middleware, and applications that are part modern IT workflows. This includes legacy assets on-premise, private and public clouds, and all the way to edge of the network where smart devices and customers come together to create business value. Centreon is always up-to-date and can support even the most dynamic environments. It has auto-discovery capabilities that allow it to keep track of Software Defined Network (SDN), AWS or Azure cloud assets and Wi-Fi access points, as well as any other component of today’s agile IT infrastructure.

Description

HCL BigFix AEX is a GenAI-driven agent assist solution designed to revolutionize enterprise service operations. It provides intelligent self-service support, understands employee requests, and continually refines its responses to enhance the employee experience. With its intelligent approach, organizations can deliver exceptional support experiences, streamline operations, and boost overall efficiency and productivity.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft Teams Yes 
MuleSoft Anypoint Platform Yes 
Salesforce Yes 
Alyvix Yes 
Amazon CloudWatch Yes 
Amazon SES Yes 
Apache Cassandra Yes 
Cisco Identity Services Engine (ISE) Yes 
Cloud Foundry Yes 
Google Cloud Storage Yes 
IBM Informix Yes 
IP Fabric Yes 
Jenkins Yes 
Microsoft Azure Yes 
MySQL Yes 
OVHcloud Yes 
Proxmox VE Yes 
Rudder Yes 
Selenium Yes 
Veritas NetBackup Yes 

Integrations

Microsoft Teams Yes 
MuleSoft Anypoint Platform Yes 
Salesforce Yes 
Alyvix No 
Amazon CloudWatch No 
Amazon SES No 
Apache Cassandra No 
Cisco Identity Services Engine (ISE) No 
Cloud Foundry No 
Google Cloud Storage No 
IBM Informix No 
IP Fabric No 
Jenkins No 
Microsoft Azure No 
MySQL No 
OVHcloud No 
Proxmox VE No 
Rudder No 
Selenium No 
Veritas NetBackup No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Centreon

Founded

2005

Country

France

Website

www.centreon.com/en/platform/

Vendor Details

Company Name

HCL Software

Country

United States

Website

www.hcl-software.com/bigfix/aex

Product Features

Database Monitoring

Anomaly Detection No 
Autodiscovery No 
Capacity Planning No 
Dashboard No 
Dependency Tracking No 
Historical Trend Analysis No 
Multitenancy No 
Notifications / Alerts No 
Performance Monitoring No 
Permissions / Access Controls No 
Predictive Analytics No 
Prioritization No 
Query Analysis No 
Resource Optimization No 
Troubleshooting No 

IT Alerting

Alert Noise Reduction No 
Alert Routing No 
Dynamic Notifications No 
Enriched Incident Context No 
Escalation Policies No 
Incident History Audit No 
Multi-User Alerting No 
Multiple Alert Types No 
On-Call Management No 
Rich HTML Email Notifications No 

IT Infrastructure Monitoring

Alerts / Notifications No 
Application Monitoring No 
Bandwidth Monitoring No 
Capacity Planning No 
Configuration Change Management No 
Data Movement Monitoring No 
Health Monitoring No 
Multi-Platform Support No 
Performance Monitoring No 
Point-in-Time Visibility No 
Reporting / Analytics No 
Virtual Machine Monitoring No 

Log Management

Archiving No 
Audit Trails No 
Compliance Reporting No 
Consolidation No 
Data Visualization No 
Event Logs No 
Network Logs No 
Remediation No 
Syslogs No 
Thresholds No 
Web Logs No 

Network Monitoring

Bandwidth Monitoring No 
Baseline Manager No 
Diagnostic Tools No 
IP Address Monitoring No 
Internet Usage Monitoring No 
Real Time Analytics No 
Resource Management No 
SLA Monitoring No 
Server Monitoring No 
Uptime Monitoring No 
Web Traffic Reporting No 

RMM

Deployment Management No 
For MSPs No 
IT Asset Management No 
Mobile Access No 
Network Monitoring No 
Patch Management No 
Real-time Alerts No 
Remediation Management No 

Website Monitoring

Availability Testing No 
Event Logs No 
Event-Based Notifications No 
FTP Monitoring No 
Mail Server Monitoring No 
Maintenance Scheduling No 
Performance Metrics No 
Real Time Monitoring No 
Transaction Monitoring No 
Uptime Reporting No 

Product Features

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers Yes 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis Yes 
Speech Recognition Yes 
Speech Synthesis Yes 
Virtual Assistant Yes 

Alternatives

Alternatives

HCL BigFix Reviews

HCL BigFix

HCL Software
Sematext Cloud Reviews

Sematext Cloud

Sematext Group
Monitorpack Guard Reviews

Monitorpack Guard

Monitorpack