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Description
Enhance the efficiency of agents and managers alike by providing your support team with an integrated contact center and a comprehensive communications solution. Whether your team is in a traditional office setting or working remotely, we have the ideal solution tailored for you. Our platform boasts advanced features that remain user-friendly, making it easier than ever to manage high volumes of customer inquiries. The Collaboration tool allows agents to maintain connectivity and seek assistance from colleagues or external experts for more intricate issues, all within a single system. You can easily access, customize, and construct your FAQs to suit your needs. By establishing a centralized hub of information for your support team, you will significantly reduce the time spent searching for answers. Furthermore, managers can benefit from a customizable analytics dashboard designed to process all gathered data reports, transforming them into actionable insights to enhance your business strategies. With this comprehensive solution, improving overall support efficiency is not just a possibility but a guarantee.
Description
This solution streamlines your customer engagement operations and efficiently resolves support inquiries. By integrating all your communication channels into a single, user-friendly platform, you can enhance the productivity of your agents, leading to happier employees. You can create response templates, automate replies to common queries, adjust customer statuses automatically, and tag customers accordingly. Simplifying your workplace not only boosts efficiency but also enhances workflow. Utilize tags, manage agent assignments, control service level agreements, apply filters, and take advantage of response templates among other features. UseDesk enables you to monitor your response times and generate performance reports for your teams. Designed for ease of use, UseDesk offers pre-configured integrations, or you can connect your systems via our open API and SDK for iOS and Android. This way, your staff can work seamlessly without the need to switch between multiple applications, facilitating a more cohesive working environment. Ultimately, this platform fosters better communication and support for your customers.
API Access
Has API
API Access
Has API
Integrations
Amazon Web Services (AWS)
AppFollow
Asterisk
Brand Analytics
Carrot quest
Facebook
Facebook Messenger
Gmail
Instagram
Mango
Integrations
Amazon Web Services (AWS)
AppFollow
Asterisk
Brand Analytics
Carrot quest
Facebook
Facebook Messenger
Gmail
Instagram
Mango
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$50 per agent per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cention Group
Founded
2000
Country
Malaysia
Website
www.cention.com
Vendor Details
Company Name
UseDesk
Founded
2014
Country
Russia
Website
usedesk.com
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management