Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
CENTAGATE CLOUD provides a unified login solution that safeguards all applications from potential security threats through FIDO2 passwordless authentication. By centralizing access, it ensures that users can control, protect, and secure their application entry with just one set of login credentials. This robust system effectively mitigates risks such as phishing, fraud, and password theft, as only a single login credential is required across all applications. Moreover, it is highly economical, featuring zero capital expenditures and minimal operational costs. Key attributes that enhance the security of authentications with CENTAGATE CLOUD include a multi-factor authentication process that verifies identity through a combination of what users possess (their devices), their inherent characteristics (biometrics), and what they remember (passwords). Additionally, it leverages previous login behaviors to assess risks, which can prevent potential security breaches. The solution comes equipped with a pre-integrated, certified Securemetric FIDO2 server that streamlines both registration and authentication processes, ensuring a seamless and secure user experience. Ultimately, CENTAGATE CLOUD not only simplifies user access but also fortifies digital security against evolving threats.
Description
Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Amazon Connect
No
Amazon Web Services (AWS)
No
Genesys Cloud CX
No
GigaSECURE
No
Gigamon
No
InteractionSync
No
Verizon Cloud
No
Integrations
Amazon Connect
Yes
Amazon Web Services (AWS)
Yes
Genesys Cloud CX
Yes
GigaSECURE
Yes
Gigamon
Yes
InteractionSync
Yes
Verizon Cloud
Yes
Pricing Details
$2 per month
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Centagate Cloud
Founded
2019
Country
Malaysia
Website
centagatecloud.com
Vendor Details
Company Name
Pindrop
Founded
2011
Country
United States
Website
www.pindrop.com/solutions/anti-fraud/