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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

CENTAGATE CLOUD provides a unified login solution that safeguards all applications from potential security threats through FIDO2 passwordless authentication. By centralizing access, it ensures that users can control, protect, and secure their application entry with just one set of login credentials. This robust system effectively mitigates risks such as phishing, fraud, and password theft, as only a single login credential is required across all applications. Moreover, it is highly economical, featuring zero capital expenditures and minimal operational costs. Key attributes that enhance the security of authentications with CENTAGATE CLOUD include a multi-factor authentication process that verifies identity through a combination of what users possess (their devices), their inherent characteristics (biometrics), and what they remember (passwords). Additionally, it leverages previous login behaviors to assess risks, which can prevent potential security breaches. The solution comes equipped with a pre-integrated, certified Securemetric FIDO2 server that streamlines both registration and authentication processes, ensuring a seamless and secure user experience. Ultimately, CENTAGATE CLOUD not only simplifies user access but also fortifies digital security against evolving threats.

Description

Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect No 
Amazon Web Services (AWS) No 
Genesys Cloud CX No 
GigaSECURE No 
Gigamon No 
InteractionSync No 
Verizon Cloud No 

Integrations

Amazon Connect Yes 
Amazon Web Services (AWS) Yes 
Genesys Cloud CX Yes 
GigaSECURE Yes 
Gigamon Yes 
InteractionSync Yes 
Verizon Cloud Yes 

Pricing Details

$2 per month
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Centagate Cloud

Founded

2019

Country

Malaysia

Website

centagatecloud.com

Vendor Details

Company Name

Pindrop

Founded

2011

Country

United States

Website

www.pindrop.com/solutions/anti-fraud/

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