Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
As a frontrunner in the realm of Customer Data Platforms (CDP), Fraud Data Platforms (FDP), and Customer Data Management (CDM) Solutions, we understand that businesses leveraging data effectively gain a significant edge over their competitors; they simply need the appropriate tools to access the right information at the perfect moment. Our innovative data solutions empower users to seamlessly collect, contextualize, and activate information, thereby providing complete autonomy to utilize data for making informed business choices. With Celebrus' integrated security and privacy features, you can say goodbye to the lengthy processes of demonstrating compliance. Engage with your customers in real-time, akin to face-to-face sales interactions, as you capture, contextualize, and activate audience data to create tailored experiences that resonate with them. Additionally, we help safeguard your customers against online fraud and financial crimes by recognizing fraudsters through their distinct behavioral patterns. Furthermore, enhance the overall customer experience through seamless, unobtrusive, and continuous authentication methods that build trust and reliability. Ultimately, our solutions are designed not just to respond to data needs, but to anticipate them in a rapidly changing digital landscape.
Description
We offer seamless voice authentication and fraud prevention solutions tailored for contact centers within credit unions and community banks, enhancing performance in three key areas. Our premier product, Illuma, utilizes cutting-edge signal processing, artificial intelligence, and machine learning technologies. The voice authentication system operates discreetly in the background, quickly and efficiently confirming the identities of callers as they engage with contact center representatives. By leveraging our voice biometrics technology, we empower community financial institutions to thwart fraud attempts and prevent account takeovers with a method that is difficult to replicate or deceive. Designed specifically for community financial institutions, our technology is not only cost-effective and efficient but also secure, easy to implement, and user-friendly. Furthermore, this innovative system enables agents to minimize the time spent on the more cumbersome aspects of calls, allowing them to assist customers with their inquiries, issues, and transactions in a more expedited manner. Ultimately, our solution enhances both the customer experience and operational efficiency for financial institutions.
API Access
Has API
No
API Access
Has API
Yes
Integrations
CanopyDeploy
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Celebrus
Founded
1985
Country
United Kingdom
Website
www.celebrus.com
Vendor Details
Company Name
Illuma
Founded
2016
Country
United States
Website
illuma.cx/
Product Features
Customer Data Platforms (CDP)
Behavioral Analytics
No
Campaign Management
No
Customer Profiles
No
Customer Segmentation
No
Data Integration
No
Data Matching
No
GDPR Compliance
No
Personalization
No
Predictive Modeling
No
Fraud Detection
Access Security Management
No
Check Fraud Monitoring
No
Custom Fraud Parameters
No
For Banking
No
For Crypto
No
For Insurance Industry
No
For eCommerce
No
Internal Fraud Monitoring
No
Investigator Notes
No
Pattern Recognition
No
Transaction Approval
No
Product Features
Fraud Detection
Access Security Management
No
Check Fraud Monitoring
No
Custom Fraud Parameters
No
For Banking
No
For Crypto
No
For Insurance Industry
No
For eCommerce
No
Internal Fraud Monitoring
No
Investigator Notes
No
Pattern Recognition
No
Transaction Approval
No