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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

In a world where innovation has become commonplace, maintaining IT continuity remains crucial, requiring careful oversight. Striking the right equilibrium is essential, and outsourcing your IT can enable you to concentrate on your strategic objectives. The motivations behind outsourcing have evolved beyond mere cost savings; partnering with a strategic ally allows you to prioritize long-term value creation. At Cegeka, we adopt a proactive stance, aligning our efforts with your business goals. For us, outsourcing transcends the simple provision of services; our mission is to foster your growth and enhance your operations. We emphasize collaboration rooted in understanding and dedication, relieving you of the burden of infrastructure management. Our approach is adaptable, catering to public cloud, private cloud, on-premises setups, and hybrid solutions. Furthermore, we are committed to ensuring that your infrastructure is resilient and prepared for the future through our flexible 'as-a-service' model, ultimately empowering your organization to thrive in an ever-evolving landscape.

Description

Introducing an innovative live chat service for businesses that is the first of its kind globally. Based in Johannesburg, South Africa, this privately held enterprise has been catering to customers around the world since 2016, supporting small to medium enterprises as well as larger corporations. Our unique Hybrid Chatbot System approach emphasizes the essential role of human agents within the live chat process. By providing an affordable live chatbot platform, we at ChatMarshal strive to enable businesses to enhance their sales and elevate customer support through our outsourced live chat solution. As pioneers in the field, we take pride in being the first company globally to create a hybrid chatbot and live chat solution. Our distinctive approach stands as our unique selling proposition (USP), where human interaction remains a crucial element in the live chat ecosystem. While we utilize AI to support human agents, our commitment to continuous improvement means that as AI technology advances, we seamlessly integrate more of its capabilities into our systems for enhanced performance. This ongoing evolution ensures that our clients receive the best tools available for effective customer engagement.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AT&T Alien Labs Open Threat Exchange Yes 
SmartDocuments Yes 

Integrations

AT&T Alien Labs Open Threat Exchange No 
SmartDocuments No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$4 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Cegeka

Founded

1992

Country

Belgium

Website

www.cegeka.com/en/be/solutions/it-infrastructure-management

Vendor Details

Company Name

ChatMarshal

Founded

2016

Country

South Africa

Website

chatmarshal.com

Product Features

IT Management

Capacity Monitoring No 
Compliance Management No 
Event Logs No 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management No 
Remote Access No 
Scheduling No 
Software Inventory No 
User Activity Monitoring No 

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Conversational Marketing

Appointment Scheduling No 
Audience Segmentation No 
Chatbot No 
Email Automation No 
Group Messaging No 
Human Handover No 
Lead Distribution No 
Lead Qualification No 
Mobile Messaging No 
Multi-Channel Communication No 
Product Recommendations No 
Video Chat No 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

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