Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The user-friendly interface allows for immediate engagement, eliminating the need for extensive training sessions or complicated manuals. With a simple drag and drop feature, you can swiftly create a product that is easily accessible to all. It organizes essential elements such as evidence, problem details, actions taken, notes, attachments, and summaries of events. Causelink serves not only as a documentation tool but also as an effective facilitation resource. The chart plays a pivotal role for the investigation team, providing a centralized location for all contributions, making it clear how each member’s input fits into the bigger picture. Team members can leverage the chart to learn from one another, fostering a deeper understanding of the underlying causes and their interconnections. They can also visualize how their proposed solutions may mitigate risks of recurrence. Once the investigation is complete, simply export the findings and share them with stakeholders. By using Causelink, you can significantly cut down the time spent on investigations while simultaneously enhancing the overall quality of the results. In essence, it streamlines the entire process, making collaboration more efficient and effective.
Description
Our Quality Assurance Platform is designed to empower Contact Centers like yours in enhancing the experiences of customers, agents, and users alike for greater success. By answering a few straightforward questions, you can discover your current position on the path to Smart Quality, and we will offer tailored recommendations to elevate your QA practices. Reduce risks by consolidating customer feedback, performance metrics, and text analytics to swiftly pinpoint conversations that need your focus. Seamlessly integrate and retrieve conversations, survey feedback, and performance data within the most comprehensive QA and improvement platform available. Automatically score every call, email, and chat interaction to identify breaches in customer experience and compliance. Customize your own signals and filters to direct specific conversations to your QA team for thorough evaluation and analysis of root causes. Create actionable reports that your business can effectively utilize. Additionally, illustrate the return on investment by tracking how your QA initiatives enhance efficiency, drive sales, and boost both customer and employee satisfaction levels. By leveraging our platform, you can not only maintain high standards but also foster a culture of continuous improvement within your organization.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Active Directory
Yes
Aircall
No
Assembled
No
Beam AI
No
Enablon
Yes
IBM Maximo Application Suite
Yes
Microsoft Word
Yes
Motileo
No
Nango
No
Pandium
No
Integrations
Active Directory
No
Aircall
Yes
Assembled
Yes
Beam AI
Yes
Enablon
No
IBM Maximo Application Suite
No
Microsoft Word
No
Motileo
Yes
Nango
Yes
Pandium
Yes
Pricing Details
$384 per user per year
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Sologic
Founded
2012
Country
United States
Website
www.causelink.com
Vendor Details
Company Name
EvaluAgent
Founded
2012
Country
United Kingdom
Website
www.evaluagent.com
Product Features
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Workforce Management
Budgeting & Forecasting
No
Contractor Management
No
Employee Lifecycle Management
No
Labor Projection
No
Performance Appraisal
Yes
Recruiting Management
No
Scheduling
No
Skills Tracking
Yes
Time & Attendance
No
Variable Workforce
No