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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The user-friendly interface allows for immediate engagement, eliminating the need for extensive training sessions or complicated manuals. With a simple drag and drop feature, you can swiftly create a product that is easily accessible to all. It organizes essential elements such as evidence, problem details, actions taken, notes, attachments, and summaries of events. Causelink serves not only as a documentation tool but also as an effective facilitation resource. The chart plays a pivotal role for the investigation team, providing a centralized location for all contributions, making it clear how each member’s input fits into the bigger picture. Team members can leverage the chart to learn from one another, fostering a deeper understanding of the underlying causes and their interconnections. They can also visualize how their proposed solutions may mitigate risks of recurrence. Once the investigation is complete, simply export the findings and share them with stakeholders. By using Causelink, you can significantly cut down the time spent on investigations while simultaneously enhancing the overall quality of the results. In essence, it streamlines the entire process, making collaboration more efficient and effective.

Description

Our Quality Assurance Platform is designed to empower Contact Centers like yours in enhancing the experiences of customers, agents, and users alike for greater success. By answering a few straightforward questions, you can discover your current position on the path to Smart Quality, and we will offer tailored recommendations to elevate your QA practices. Reduce risks by consolidating customer feedback, performance metrics, and text analytics to swiftly pinpoint conversations that need your focus. Seamlessly integrate and retrieve conversations, survey feedback, and performance data within the most comprehensive QA and improvement platform available. Automatically score every call, email, and chat interaction to identify breaches in customer experience and compliance. Customize your own signals and filters to direct specific conversations to your QA team for thorough evaluation and analysis of root causes. Create actionable reports that your business can effectively utilize. Additionally, illustrate the return on investment by tracking how your QA initiatives enhance efficiency, drive sales, and boost both customer and employee satisfaction levels. By leveraging our platform, you can not only maintain high standards but also foster a culture of continuous improvement within your organization.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Active Directory Yes 
Aircall No 
Assembled No 
Beam AI No 
Enablon Yes 
IBM Maximo Application Suite Yes 
Microsoft Word Yes 
Motileo No 
Nango No 
Pandium No 
Ploy No 
SAP Cloud Platform Yes 
Wix Answers No 
Wufoo No 
Zapier No 

Integrations

Active Directory No 
Aircall Yes 
Assembled Yes 
Beam AI Yes 
Enablon No 
IBM Maximo Application Suite No 
Microsoft Word No 
Motileo Yes 
Nango Yes 
Pandium Yes 
Ploy Yes 
SAP Cloud Platform No 
Wix Answers Yes 
Wufoo Yes 
Zapier Yes 

Pricing Details

$384 per user per year
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Sologic

Founded

2012

Country

United States

Website

www.causelink.com

Vendor Details

Company Name

EvaluAgent

Founded

2012

Country

United Kingdom

Website

www.evaluagent.com

Product Features

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Workforce Management

Budgeting & Forecasting No 
Contractor Management No 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal Yes 
Recruiting Management No 
Scheduling No 
Skills Tracking Yes 
Time & Attendance No 
Variable Workforce No 

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