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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Cauliflower can process feedback and comments for any type of service or product. Cauliflower uses Artificial Intelligence (AI) to identify the most important topics, evaluate them, and establish relationships. Machine learning models in-house developed for extracting content and evaluating sentiment. Intuitive dashboards that offer filter options and drill-downs. You can use included variables to indicate language, weight, ID and time. In the dropdown, you can define your own filter variables. Cauliflower can translate the results into a common language if necessary. Instead of reading customer feedback sporadically and quoting individual opinions, define a company-wide language.

Description

Collecting, evaluating, and acting upon customer feedback can be quite challenging, especially when it's done manually and on a case-by-case basis. Feedback often pours in from various customer support channels, but without proper consolidation, it gets buried and forgotten. The process of extracting feedback from multiple platforms is not only tedious but also complicated by the different formats used across these tools. It's time to move away from that endless spreadsheet that nobody ever looks at. The manual tagging of feedback takes up valuable time and creates documents that are difficult to interpret, leading to disinterest in the insights provided. By focusing solely on what your customers truly desire, you can significantly boost retention, with an increase of just 5% potentially translating to profit growth of 25% to 95%. Pliik offers a seamless integration with your customer communication platforms, automatically categorizing, storing, and organizing feedback for you. Connect effortlessly with the feedback tools your team prefers, highlight the most pressing topics, and disseminate your insights throughout the team effectively. Staying informed about your feedback has never been easier, and with Pliik, you can ensure that your customer's voice is always prioritized.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Yes 
Appbot No 
GitHub No 
Google Business Profile Yes 
Google Docs No 
Google Forms No 
Google Sheets No 
HubSpot CRM No 
HubSpot Customer Platform No 
PayPal No 
QuickBooks Online No 
Trustpilot Yes 
Typeform No 
X (Twitter) No 
Yelp Yes 
Zapier No 
Zendesk Sell No 
tawk.to No 

Integrations

Amazon No 
Appbot Yes 
GitHub Yes 
Google Business Profile No 
Google Docs Yes 
Google Forms Yes 
Google Sheets Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
PayPal Yes 
QuickBooks Online Yes 
Trustpilot No 
Typeform Yes 
X (Twitter) Yes 
Yelp No 
Zapier Yes 
Zendesk Sell Yes 
tawk.to Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$50 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Cauliflower

Founded

2019

Country

Germany

Website

www.cauliflower.ai/

Vendor Details

Company Name

pliik

Founded

2019

Country

Switzerland

Website

pliik.dev

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare Yes 
For Sales No 
For eCommerce Yes 
Image Recognition No 
Machine Learning No 
Multi-Language Yes 
Natural Language Processing Yes 
Predictive Analytics Yes 
Process/Workflow Automation Yes 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard Yes 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis Yes 
Survey Management No 
Text Analysis Yes 
Trend Analysis No 

Data Analysis

Data Discovery No 
Data Visualization Yes 
High Volume Processing No 
Predictive Analytics Yes 
Regression Analysis No 
Sentiment Analysis Yes 
Statistical Modeling No 
Text Analytics No 

Deep Learning

Convolutional Neural Networks No 
Document Classification Yes 
Image Segmentation No 
ML Algorithm Library No 
Model Training No 
Neural Network Modeling No 
Self-Learning Yes 
Visualization Yes 

Machine Learning

Deep Learning Yes 
ML Algorithm Library No 
Model Training No 
Natural Language Processing (NLP) Yes 
Predictive Modeling Yes 
Statistical / Mathematical Tools No 
Templates No 
Visualization Yes 

Qualitative Data Analysis

Annotations No 
Collaboration No 
Data Visualization Yes 
Media Analytics No 
Mixed Methods Research No 
Multi-Language Yes 
Qualitative Comparative Analysis No 
Quantitative Content Analysis No 
Sentiment Analysis Yes 
Statistical Analysis No 
Text Analytics No 
User Research Analysis Yes 

Text Mining

Boolean Queries No 
Document Filtering No 
Graphical Data Presentation Yes 
Language Detection Yes 
Predictive Modeling Yes 
Sentiment Analysis Yes 
Summarization Yes 
Tagging Yes 
Taxonomy Classification No 
Text Analysis Yes 
Topic Clustering Yes 

Product Features

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

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