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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Examining analytics can often be intricate and require a significant investment of time. Our visualization software presents data through various formats, including charts, grids, and geographical maps. This enables you to assess and understand what is important to your audience effectively. Typically, the installation of a digital analytics tool can be quite challenging. However, CasterStats simplifies this process, allowing you to track your data with just a few clicks. The setup is straightforward, and your data is swiftly incorporated into a comprehensive dashboard. Furthermore, numerous analytics platforms fail to support the integration of all streaming media technologies, limiting their effectiveness. With CasterStats, you can ensure that all aspects of your media are captured and analyzed seamlessly.

Description

eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Data Studio Yes 
Microsoft 365 Yes 
Microsoft Power BI Yes 
Tableau Yes 
Talkdesk No 

Integrations

Google Data Studio No 
Microsoft 365 No 
Microsoft Power BI No 
Tableau No 
Talkdesk Yes 

Pricing Details

€100 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

NueroMedia

Founded

2009

Country

Belgium

Website

www.casterstats.com

Vendor Details

Company Name

eGain Corporation

Founded

1997

Country

United States

Website

www.egain.com/products/analytics/

Product Features

Dashboard

Annotations No 
Data Source Integrations No 
Functions / Calculations No 
Interactive No 
KPIs No 
OLAP No 
Private Dashboards No 
Public Dashboards No 
Scorecards No 
Themes No 
Visual Analytics No 
Widgets No 

Product Features

Alternatives

Alternatives

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