Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Examining analytics can often be intricate and require a significant investment of time. Our visualization software presents data through various formats, including charts, grids, and geographical maps. This enables you to assess and understand what is important to your audience effectively. Typically, the installation of a digital analytics tool can be quite challenging. However, CasterStats simplifies this process, allowing you to track your data with just a few clicks. The setup is straightforward, and your data is swiftly incorporated into a comprehensive dashboard. Furthermore, numerous analytics platforms fail to support the integration of all streaming media technologies, limiting their effectiveness. With CasterStats, you can ensure that all aspects of your media are captured and analyzed seamlessly.
Description
eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.
API Access
Has API
No
API Access
Has API
No
Integrations
Google Data Studio
Yes
Microsoft 365
Yes
Microsoft Power BI
Yes
Tableau
Yes
Talkdesk
No
Integrations
Google Data Studio
No
Microsoft 365
No
Microsoft Power BI
No
Tableau
No
Talkdesk
Yes
Pricing Details
€100 per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
NueroMedia
Founded
2009
Country
Belgium
Website
www.casterstats.com
Vendor Details
Company Name
eGain Corporation
Founded
1997
Country
United States
Website
www.egain.com/products/analytics/
Product Features
Dashboard
Annotations
No
Data Source Integrations
No
Functions / Calculations
No
Interactive
No
KPIs
No
OLAP
No
Private Dashboards
No
Public Dashboards
No
Scorecards
No
Themes
No
Visual Analytics
No
Widgets
No