Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Case IQ makes it easy to manage HR, fraud, compliance investigations, and more from start to finish with i-Sight. i-Sight is a cloud-based solution that helps organizations manage their investigations and analyze the results. The top features include workflow alerts, case review, collaboration, trend reporting, case assignment, and workflow alerts.
Description
Salesforce’s HR Service Management platform empowers both HR teams and employees with AI-driven solutions that simplify HR processes and enhance service delivery. With an intuitive employee portal, case management features, and automated workflows, employees can easily find answers and complete tasks without assistance. The platform supports seamless communication across channels such as email, phone, and messaging, while also leveraging AI to help HR teams resolve cases more efficiently and scale operations without increasing headcount. Salesforce’s HR Service is designed to drive employee satisfaction and optimize HR service management.
API Access
Has API
No
API Access
Has API
No
Integrations
APISCRAPY
No
Gmail
Yes
JD Edwards EnterpriseOne
Yes
Microsoft Outlook
Yes
Oracle CRM On Demand
Yes
SAP Business One
Yes
Salesforce
Yes
Integrations
APISCRAPY
Yes
Gmail
No
JD Edwards EnterpriseOne
No
Microsoft Outlook
No
Oracle CRM On Demand
No
SAP Business One
No
Salesforce
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Case IQ
Founded
1999
Country
Canada
Website
www.caseiq.com
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/eu/service/employee-engagement/
Product Features
Complaint Management
Case Management
No
Complaint Classification
Yes
Corrective Actions (CAPA)
Yes
Customer Complaint Tracking
Yes
Feedback Management
No
Forms Management
No
Issue Tracking
Yes
Quality Assurance Management
Yes
Routing
Yes
Self Service Portal
No
Social Media Monitoring
No
Survey Management
No
HR Compliance
Alerts / Notifications
No
Certifications Management
No
Communication Tools
No
Customizable HR Documents
No
Document Management
No
Records Management
No
Regulations Monitoring
No
Reporting / Analytics
No
Roles / Permissions
No
Version Control
No
Workflow Management
No
Human Resources
360 Degree Feedback
Yes
Applicant Tracking
No
Attendance Management
No
Benefits Management
No
Career Development Planning
No
Compensation Management
No
Compliance Management
Yes
Employee Database
No
Employee Lifecycle Management
No
Onboarding
No
Payroll Management
No
Performance Management
Yes
Recruiting Management
No
Self Service Portal
No
Succession Planning
No
Time & Attendance Management
Yes
Time Off Management
No
Timesheets
No
Training Management
No
Investigation Management
Contact Management
Yes
Data Management
Yes
Incident Management
Yes
Reporting & Statistics
Yes
Subject Profiles
Yes
Whistleblowing
Access Controls / Permissions
No
Automated Routing
No
Compliance Management
No
Customizable Branding
No
Multi-Language Support
No
Real-Time Chat
No
Reporting / Analytics
No
Workflow / Process Automation
No
Product Features
HR Employee File Management
Access Controls
No
Centralized Employee Files
No
Dashboard
No
Email Notifications
No
Paper & Digital
No
Regulatory Compliance
No
Retention Settings
No
Search
No
Sharing Spaces
No
Signature
No
Team Management
Assignment Management
Yes
Commenting / Notes
No
Goal Setting / Tracking
No
Messaging
No
Productivity Analysis
No
Progress Tracking
No
Project Planning
No
Resource Management
Yes
Task Management
No
Third Party Integration
No
Time Tracking
No