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Average Ratings 0 Ratings

Total
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features
design
support

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Write a Review

Description

Case IQ makes it easy to manage HR, fraud, compliance investigations, and more from start to finish with i-Sight. i-Sight is a cloud-based solution that helps organizations manage their investigations and analyze the results. The top features include workflow alerts, case review, collaboration, trend reporting, case assignment, and workflow alerts.

Description

All updates, actions, and assignments related to the Case Investigation are communicated in real-time through in-app notifications or emails to all stakeholders, ensuring that everyone remains informed about the case's progress. The Case Investigation process is advanced as investigators and stakeholders provide off-the-record comments, fostering collaboration and collective problem-solving. Whenever a name is mentioned in any comments, the respective user or investigator is promptly notified via in-app alerts or emails. Task assignments can be allocated based on specific timelines to individuals or teams, with automated reminders sent to task owners as deadlines approach. Additionally, case data can be integrated with Google Maps to deliver geographic insights that enhance loss prevention strategies, offering a comprehensive overview of ongoing situations at various locations. Users can filter this geographical view by the number of cases or by specific case types, and for any identified high-risk areas, the system can pinpoint locations within a defined radius of “n” miles. This integration not only streamlines communication but also enhances the strategic approach to managing case investigations effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Gmail Yes 
JD Edwards EnterpriseOne Yes 
Microsoft Outlook Yes 
Oracle CRM On Demand Yes 
SAP Business One Yes 
Salesforce Yes 

Integrations

Gmail No 
JD Edwards EnterpriseOne No 
Microsoft Outlook No 
Oracle CRM On Demand No 
SAP Business One No 
Salesforce No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Case IQ

Founded

1999

Country

Canada

Website

www.caseiq.com

Vendor Details

Company Name

Contextine Solutions

Country

India

Website

contextine.com/case-management-2/

Product Features

Complaint Management

Case Management No 
Complaint Classification Yes 
Corrective Actions (CAPA) Yes 
Customer Complaint Tracking Yes 
Feedback Management No 
Forms Management No 
Issue Tracking Yes 
Quality Assurance Management Yes 
Routing Yes 
Self Service Portal No 
Social Media Monitoring No 
Survey Management No 

HR Compliance

Alerts / Notifications No 
Certifications Management No 
Communication Tools No 
Customizable HR Documents No 
Document Management No 
Records Management No 
Regulations Monitoring No 
Reporting / Analytics No 
Roles / Permissions No 
Version Control No 
Workflow Management No 

Human Resources

360 Degree Feedback Yes 
Applicant Tracking No 
Attendance Management No 
Benefits Management No 
Career Development Planning No 
Compensation Management No 
Compliance Management Yes 
Employee Database No 
Employee Lifecycle Management No 
Onboarding No 
Payroll Management No 
Performance Management Yes 
Recruiting Management No 
Self Service Portal No 
Succession Planning No 
Time & Attendance Management Yes 
Time Off Management No 
Timesheets No 
Training Management No 

Investigation Management

Contact Management Yes 
Data Management Yes 
Incident Management Yes 
Reporting & Statistics Yes 
Subject Profiles Yes 

Whistleblowing

Access Controls / Permissions No 
Automated Routing No 
Compliance Management No 
Customizable Branding No 
Multi-Language Support No 
Real-Time Chat No 
Reporting / Analytics No 
Workflow / Process Automation No 

Product Features

Investigation Management

Contact Management No 
Data Management Yes 
Incident Management Yes 
Reporting & Statistics Yes 
Subject Profiles No 

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