Average Ratings 1 Rating

Total
ease
features
design
support

Average Ratings 1 Rating

Total
ease
features
design
support

Description

Cascade CMS is a web content management platform that creates stand-out websites that provide personalized visitor experiences and generates results. Cascade CMS is loved by all users. It combines flexibility for developers with simple-to-use features that allow contributors to create digital excellence. You can rest assured that your site's content is as authentic as possible thanks to granular permissions, content checks, robust workflow builders, and the ability of publishing to a staging server. Cascade CMS supports structured editing. This allows content contributors to guide them through the process of creating content and ensures consistency. This allows non-technical users to create content faster. Cascade CMS alerts site administrators and users about pages that have not been updated for a number of days, weeks or months. To keep content fresh, use the daily content report, task manger, and content review dates.

Description

Ensure every customer interaction is exceptional with Webex Contact Center, our dynamic and adaptable cloud-based solution designed to enhance engagement between your business and clients. This approach not only enriches the customer experience but also increases profitability for your organization. Leveraging advanced, data-informed AI capabilities empowers your agents to provide tailored experiences consistently. Foster stronger connections with customers, leading to improved sales conversions, increased revenue, higher retention rates, better customer satisfaction scores, and enhanced first contact resolution. With integrated collaboration tools, agents can seamlessly coordinate to elevate the overall customer experience and maximize results from each engagement. Calls can be smartly routed to agents across various locations based on their skills, capacity, workload, and availability, ensuring effective management of customer interactions. Furthermore, sophisticated call queue distribution—featuring overflow options based on skill sets and group cascading—enhances operational efficiency and service quality. By implementing these strategies, businesses can truly transform their customer service landscape.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

2Ring Dashboards & Wallboards No 
Cisco AI Assistant No 
Cludo Yes 
CommunityWFM No 
Dialogflow No 
Eleveo No 
Eway Yes 
Google Analytics Yes 
Microsoft Dynamics 365 No 
Salesforce No 
ServEngage No 
ServSecure No 
Siteimprove Yes 
Thrive Global No 
UniAgent No 
Webex AI Agent No 
Webex Workforce Optimization No 
Zendesk No 

Integrations

2Ring Dashboards & Wallboards Yes 
Cisco AI Assistant Yes 
Cludo No 
CommunityWFM Yes 
Dialogflow Yes 
Eleveo Yes 
Eway No 
Google Analytics No 
Microsoft Dynamics 365 Yes 
Salesforce Yes 
ServEngage Yes 
ServSecure Yes 
Siteimprove No 
Thrive Global Yes 
UniAgent Yes 
Webex AI Agent Yes 
Webex Workforce Optimization Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Hannon Hill Corporation

Website

www.hannonhill.com/products/cascade-cms/index.html

Vendor Details

Company Name

Cisco

Founded

1984

Country

United States

Website

www.webex.com/us/en/products/customer-experience/contact-center.html

Product Features

Content Management

Audio Content Yes 
Customizable Templates Yes 
Document Indexing Yes 
E-forms Yes 
Full Text Search Yes 
Image Editor Yes 
SEO Management Yes 
Text Editor Yes 
Version Control Yes 
Video Content Yes 
Website Management Yes 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer No 
Queue Management Yes 
Real-time Chat No 
Reporting/Analytics Yes 

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