Average Ratings 1 Rating
Average Ratings 1 Rating
Description
Cascade CMS is a web content management platform that creates stand-out websites that provide personalized visitor experiences and generates results. Cascade CMS is loved by all users. It combines flexibility for developers with simple-to-use features that allow contributors to create digital excellence. You can rest assured that your site's content is as authentic as possible thanks to granular permissions, content checks, robust workflow builders, and the ability of publishing to a staging server. Cascade CMS supports structured editing. This allows content contributors to guide them through the process of creating content and ensures consistency. This allows non-technical users to create content faster. Cascade CMS alerts site administrators and users about pages that have not been updated for a number of days, weeks or months. To keep content fresh, use the daily content report, task manger, and content review dates.
Description
Ensure every customer interaction is exceptional with Webex Contact Center, our dynamic and adaptable cloud-based solution designed to enhance engagement between your business and clients. This approach not only enriches the customer experience but also increases profitability for your organization. Leveraging advanced, data-informed AI capabilities empowers your agents to provide tailored experiences consistently. Foster stronger connections with customers, leading to improved sales conversions, increased revenue, higher retention rates, better customer satisfaction scores, and enhanced first contact resolution. With integrated collaboration tools, agents can seamlessly coordinate to elevate the overall customer experience and maximize results from each engagement. Calls can be smartly routed to agents across various locations based on their skills, capacity, workload, and availability, ensuring effective management of customer interactions. Furthermore, sophisticated call queue distribution—featuring overflow options based on skill sets and group cascading—enhances operational efficiency and service quality. By implementing these strategies, businesses can truly transform their customer service landscape.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
2Ring Dashboards & Wallboards
No
Cisco AI Assistant
No
Cludo
Yes
CommunityWFM
No
Dialogflow
No
Eleveo
No
Eway
Yes
Google Analytics
Yes
Microsoft Dynamics 365
No
Salesforce
No
Integrations
2Ring Dashboards & Wallboards
Yes
Cisco AI Assistant
Yes
Cludo
No
CommunityWFM
Yes
Dialogflow
Yes
Eleveo
Yes
Eway
No
Google Analytics
No
Microsoft Dynamics 365
Yes
Salesforce
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Hannon Hill Corporation
Website
www.hannonhill.com/products/cascade-cms/index.html
Vendor Details
Company Name
Cisco
Founded
1984
Country
United States
Website
www.webex.com/us/en/products/customer-experience/contact-center.html
Product Features
Content Management
Audio Content
Yes
Customizable Templates
Yes
Document Indexing
Yes
E-forms
Yes
Full Text Search
Yes
Image Editor
Yes
SEO Management
Yes
Text Editor
Yes
Version Control
Yes
Video Content
Yes
Website Management
Yes
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
No
Queue Management
Yes
Real-time Chat
No
Reporting/Analytics
Yes