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Average Ratings 0 Ratings

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ease
features
design
support

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Description

We are dedicated to assisting you in creating a tailored checkout experience that seamlessly integrates with your current online shop, ensuring that your eCommerce processes are aligned with your specific needs. Our skilled team specializes in developing custom solutions designed to work flawlessly with your Shopify platform. Once customers place and complete payment for their orders through your personalized checkout, the details will be automatically transmitted to your Shopify store. This automation allows you to take full advantage of the various fulfillment services and applications available within Shopify. You can provide subscription options that differ in both duration and frequency while also enabling automatic product swaps with each cycle. Additionally, you can offer trial periods, manage a customer self-service portal, and present upsell opportunities before and after the payment is made. It’s possible to tailor upsell offers based on the items already in the customer's cart, set minimum order quantities, and apply discounts specifically for upsells. Furthermore, you can convert one-time purchases into subscription services, thereby enhancing customer retention and satisfaction. This comprehensive approach ensures your store remains competitive and responsive to customer preferences.

Description

Reponse is a comprehensive customer experience solution specifically designed for Shopify stores, seamlessly integrated within the Shopify admin interface. It offers a free forever base plan that includes unlimited user access, featuring a shared inbox for live human chat, ticket management with assignments, service level agreements (SLAs), pre-written responses, and tools for collecting and moderating product reviews. Additionally, it displays contacts and segments directly on the Shopify customer page, facilitates loyalty points and referral programs, and provides insightful analytics. Once a store is prepared to enhance its service, the All-in plan activates AI agents that automatically analyze store information, including policies, shipping details, and catalogs, to assist shoppers, streamline ticket management, draft responses, moderate reviews, and identify customers at risk of leaving. The All-in plan includes 10,000 AI conversations each month, then $0.05 per extra conversation, and Reponse is compatible with both English and French, available for installation through the Shopify App Store. This dual-language capability ensures that Shopify merchants can cater to a wider audience effectively.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Shopify

Integrations

Shopify

Pricing Details

$99 per month
Free Trial
Free Version

Pricing Details

$299/month
Free plan: shared inbox, unlimited human live chat, tickets, reviews, loyalty and referrals, unlimited seats. All-in plan: $299/month with AI agents and 10,000 AI conversations per month, then $0.05 per extra conversation. Billed through Shopify.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cartfunnel

Country

Canada

Website

cartfunnel.com

Vendor Details

Company Name

Reponse

Country

France

Website

reponse.ai

Product Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Shopping Cart

Abandoned Cart Saver
Catalog Management
Credit Card Processing
Discount / Coupon Management
Inventory Control
Product Configurator
Product Ratings / Reviews
Refund Management
Returns Management
Shipping Management
Tax Management

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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