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features
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support

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Description

Sonic is an advanced text-to-speech model designed specifically for real-time voice agents, featuring a natural delivery system with a response time of less than 90 milliseconds and supporting over 40 languages seamlessly. Its primary aim is to facilitate effortless voice interactions, characterized by a tone that adapts to various contexts, a steady pacing, and speech that aligns with the natural flow of conversation. Sonic automatically interprets the emotional nuances within transcripts, adjusting its delivery accordingly, and allows for the direct insertion of non-verbal cues like laughter into the spoken text. Faithful to the original transcripts, the model generates clear audio across different languages and voice options while effortlessly managing alphanumeric data, including order and phone numbers, email addresses, and IDs, without requiring any prior processing. Its context-aware pronunciation ensures that heteronyms are articulated correctly based on surrounding terms, and customizable pronunciation dictionaries empower teams to dictate how specific proper nouns and industry-related terminology should be pronounced. This comprehensive approach not only enhances the quality of interactions but also tailors the user experience to meet diverse communication needs.

Description

Velma is an innovative AI model created by Modulate, functioning as part of a comprehensive voice intelligence system that comprehends conversations directly from audio rather than depending on textual transcriptions. In contrast to conventional methods that first convert spoken language to text for analysis through language models, Velma employs an Ensemble Listening Model (ELM), which features a unique architecture capable of processing various facets of voice simultaneously, such as tone, emotion, pacing, intent, and behavioral cues. This advanced capability enables it to grasp the complete essence of a dialogue, not merely the spoken words, while identifying subtle indicators like stress, deceit, sarcasm, or escalation as they occur. Velma achieves this by integrating hundreds of specialized detectors, each targeting specific elements of speech, such as emotional context, inappropriate behavior, or signs of synthetic voice, and subsequently amalgamating these signals to derive deeper insights about the dynamics of the conversation. Consequently, this allows for a richer understanding of interactions in real time, enhancing the potential for more effective communication analysis.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Five9 No 
GENESYS No 
Microsoft Teams No 
Slack No 
Zendesk No 
Zoom No 

Integrations

Five9 Yes 
GENESYS Yes 
Microsoft Teams Yes 
Slack Yes 
Zendesk Yes 
Zoom Yes 

Pricing Details

$5 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

$0.25 per hour
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Cartesia

Founded

2023

Country

United States

Website

www.cartesia.ai/sonic

Vendor Details

Company Name

Modulate

Founded

2019

Country

United States

Website

www.modulate.ai/velma

Product Features

Product Features

Alternatives

Alternatives