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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

CareSmartz360 is an all-in-one, AI-powered home care management and electronic visit verification platform built to support large and enterprise home care agencies operating at scale. The platform enables enterprise agencies, franchisors, and staffing providers to manage end-to-end operations with greater visibility, consistency, and centralized control. CareSmartz360 centralizes core functions such as automated scheduling, EVV, multi-payer billing, payroll, custom forms, care plans, reporting, caregiver training and retention, and point-of-care documentation within a single system. Designed for high-volume environments, the platform helps agencies standardize workflows, maintain compliance, and manage complex payer and workforce requirements efficiently. Agencies can manage caregiver visits across branches, stay informed of clock-ins and late shifts through real-time alerts, and track caregiver locations during visits to support accountability and service accuracy. Caregivers can also create ad hoc schedules in the field while maintaining operational oversight. The platform’s intuitive interface includes a dedicated GPS-enabled caregiver mobile app for real-time clock-in/out, visit documentation, and secure communication, along with an agency mobile app that provides leadership teams with on-the-go access to schedules, alerts, and operational dashboards. CareSmartz360 is recognized for its award-winning customer support, structured onboarding, and advanced data migration services, helping enterprise agencies transition smoothly with minimal disruption. Integrations with leading industry partners further extend functionality and support scalable growth.

Description

Obtain comprehensive and impartial feedback from both your clients and caregivers. By collecting insights, monitoring trends, and fostering client loyalty, you can successfully retain more caregivers while also freeing up valuable time for your team. Integrating caregiver feedback with training initiatives not only enhances caregiver retention but also elevates the overall care experience provided. Our collaboration with the award-winning training organization In the Know allows us to deliver training that empowers you to take actionable steps based on the feedback from clients and caregivers, applicable in both online and face-to-face formats. Manage, reply to, and cultivate online reviews from various platforms all in one easily accessible interface. With 90% of consumers checking online reviews prior to making purchases, it's crucial to establish a robust online presence. Third-party surveys offer greater precision and reliability while saving you time. Enjoy the confidence that comes from maintaining a consistent understanding of the sentiments of both your clients and caregivers. This ongoing connection ensures that you can continuously improve and adapt to their needs.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AlayaCare No 
AxisCare No 
QuickBooks Online Yes 
Savii Care No 
WellSky Home Health No 

Integrations

AlayaCare Yes 
AxisCare Yes 
QuickBooks Online No 
Savii Care Yes 
WellSky Home Health Yes 

Pricing Details

$10
$10
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Caresmartz, Inc.

Founded

2016

Country

United States

Website

www.caresmartz360.com

Vendor Details

Company Name

Home Care Pulse

Founded

2008

Country

United States

Website

www.homecarepulse.com

Product Features

Home Care

Billing & Invoicing Yes 
Care Plan Management Yes 
Caregiver Management Yes 
Client Management Yes 
Field Communication No 
Insurance Management No 
Payroll Management Yes 
Scheduling Yes 
Visit Verification Yes 

Product Features

Customer Satisfaction

360 Degree Feedback No 
Analytics Yes 
Call Reporting No 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

Reputation Management

Campaign Management No 
Gamification No 
Response Management No 
Review Generation No 
Review Monitoring No 
Sentiment Analysis No 
Social Media Metrics No 
Social Media Monitoring No 
White Label No 

Review Management

Campaign Management No 
Dashboard No 
Negative Feedback Management No 
Response Management No 
Review Monitoring No 
Review Notification No 
Review Request No 
Sentiment Analysis No 
Social Sharing No 
White Label No 

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