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features
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support

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Description

CareMessage is a platform designed for patient engagement specifically tailored for safety net organizations, merging user-friendly technology with a commitment to health equity. The Health Equity Engine is meticulously designed to enhance collaboration with staff, expand organizational capabilities, and contribute to better population health outcomes. It facilitates a comprehensive patient lifecycle management through innovative messaging tools that automate engagement processes for patients who may have missed appointments, lack ongoing care, or are curious about additional services. Additionally, CareMessage offers support for various initiatives such as recall campaigns, targeted patient outreach, proactive reminders, automated rescheduling, follow-ups for no-shows, satisfaction surveys, referral tracking, and two-way communication. By focusing on closing care gaps, it enables precise engagement strategies that address quality measures such as HEDIS, UDS, and GPRA, utilizing clinically validated content, tailored population segments, targeted outreach initiatives, health education, coaching, and automated pathways for managing care gaps. Ultimately, CareMessage stands as a pivotal resource in advancing health equity and improving the overall quality of care.

Description

Advanced analytics from Welltok SmartReach CRM help you retain your current patients, attract new clients and drive strategic growth. Multi-channel outreach can be used to engage, acquire and nurture new patients. Our single platform allows you to track leakage and connect with the providers that are critical to your growth. Our predictive modeling and machine-learning algorithms provide deeper insights that are more accurate. Referral redirection can increase revenue and maximize in-network referrals. SmartReach allows you to understand your audience better, communicate with them, and measure the impact of your outreach. Predictive analytics and machine learning can help you identify individual needs, receptivity, and impactability. To build success criteria, use built-in tools to identify patterns and population characteristics. Combine your existing data with our proprietary consumer base to analyze and identify high value targets.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Accurint Crime Analysis No 
Bridger Insight XG No 
Juris No 
LexisNexis Prospect Portfolio No 
Nexis Data+ No 
Nexis Diligence No 
Nexis Social Analytics No 
Plane No 
VerifyRX No 
eCitation No 

Integrations

Accurint Crime Analysis Yes 
Bridger Insight XG Yes 
Juris Yes 
LexisNexis Prospect Portfolio Yes 
Nexis Data+ Yes 
Nexis Diligence Yes 
Nexis Social Analytics Yes 
Plane Yes 
VerifyRX Yes 
eCitation Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

CareMessage

Founded

2012

Country

United States

Website

www.caremessage.org

Vendor Details

Company Name

Welltok

Founded

2009

Country

United States

Website

welltok.com/health-system-growth/

Product Features

Patient Engagement

Appointment Scheduling No 
Care Planning No 
Collaboration No 
Messaging No 
Mobile Access No 
Patient Education No 
Patient Portal No 
Personal Health Record No 
Progress Tracking No 
Self Management No 

Product Features

Healthcare CRM

Audience Targeting Yes 
Campaign Management Yes 
Marketing Automation Yes 
Medical History Records No 
Patient Communications Yes 
Patient Management No 
Physician Management Yes 
Predictive Analytics Yes 

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