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Average Ratings 182 Ratings

Total
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Average Ratings 0 Ratings

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Description

CareLineLive is an all-in-one, cloud-based homecare management platform trusted by over 700 home care agencies and domiciliary care providers across the United Kingdom and Australia. The platform covers rostering, scheduling, care planning, care monitoring (ECM), eMAR, payroll, invoicing and the Care Circle portal for friends and family. Subscription includes CQC and CIW compliance tool MOA Benchmarking to deliver a solution combining both homecare management and compliance. Customers find the comprehensive functionality easy to use because of the intuitive user interface and enjoy excellent day-to-day support which is recognised by CareLineLive’s high rating on Trustpilot. CareLineLive is an NHS England Assured Supplier for Digital Social Care Records (DSCR). CareLineLive is accredited to ISO 27001 (Information Security), ISO 9001 (Quality Management), and Cyber Essentials Plus. In addition to being hosted on secure AWS servers with data stored in the UK (or Australia for customers there) for data sovereignty. Founded in 2014, CareLineLive is led by Managing Director Josh Hough and is headquartered in West Sussex with offices in London and Melbourne. CareLineLive is part of MAS Technicae Group and received majority investment from technology-focused investment firm Accel-KKR in June 2025.

Description

ResiDex Software offers an innovative, integrated, and user friendly software solution for your Adult Day Services, Group Home, or Assisted Living center. ResiDex allows users to manage client demographics, coordinate medications, and other critical data related to the care of clients and residents. ResiDex Software's intuitive design makes it easy to use, from data entry through data analysis and everything in between! Our customer support is unmatched.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Access Abacus Yes 
Access Mosaic Yes 
Aline No 
CM Yes 
EasyShifts No 
FrameworkLTC No 
GP Connect Yes 
Go Icon No 
Hastee Yes 
Intelligent Pharmacy Software No 
Sage 50 Yes 
Sage Payroll Yes 
Tempaid Yes 
Xero Yes 
eMenuCHOICE No 

Integrations

Access Abacus No 
Access Mosaic No 
Aline Yes 
CM No 
EasyShifts Yes 
FrameworkLTC Yes 
GP Connect No 
Go Icon Yes 
Hastee No 
Intelligent Pharmacy Software Yes 
Sage 50 No 
Sage Payroll No 
Tempaid No 
Xero No 
eMenuCHOICE Yes 

Pricing Details

£120 per month
All-in-one pricing with a minimum monthly fee of £120 plus VAT.
Prices are based on the total number of carers using the software. There is no fee for admin users.
Includes the cost of MOA Benchmarking's audit tool to help maintain and improve your CQC/CIW rating. Additional MOA modules are discounted to £0.50 per carer per month.
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

CareLineLive

Founded

2014

Country

United Kingdom

Website

carelinelive.com

Vendor Details

Company Name

TenX Systems

Founded

2000

Country

United States

Website

www.residexsoftware.com

Product Features

Home Care

CareLineLive is a comprehensive management platform tailored for home care agencies of all sizes aiming to provide safe, efficient, and person-centered care. This innovative solution replaces outdated paper methods and disjointed systems by integrating scheduling, care delivery, and compliance into one user-friendly platform. Care managers can efficiently create rotas, oversee visit management, track care in real-time, and keep precise records, ensuring complete visibility across their services. Care staff can utilize a straightforward mobile application to access their schedules, check in and out of appointments, document care notes and medications, and instantly share updates. This streamlines administrative tasks and enhances the continuity of care. Emphasizing usability, reliability, and exceptional customer support, CareLineLive enables agencies to minimize time spent on documentation, allowing them to focus more on the individuals they serve. Originally designed for the UK market, CareLineLive is also compliant with Australia's updated Aged Care Act and Support at Home guidelines.

Billing & Invoicing Yes 
Care Plan Management Yes 
Caregiver Management Yes 
Client Management Yes 
Field Communication Yes 
Insurance Management No 
Payroll Management Yes 
Scheduling Yes 
Visit Verification Yes 

Home Health Care

CareLineLive is an innovative platform for managing home health care, specifically crafted to assist care teams in providing exceptional services within clients' residences. This comprehensive system integrates visit coordination, care provision, clinical documentation, and compliance monitoring into a single secure solution, enabling providers to minimize administrative burdens and enhance supervision. Care managers can effectively organize teams, track visits in real-time, and ensure that precise records are maintained for each client. Care workers benefit from a user-friendly mobile application that allows them to view their schedules, document visit information, log medication details, and make observations right at the point of care. This functionality enhances accuracy and communication while significantly cutting down on paperwork. Designed with reliability and user-friendliness in mind, CareLineLive empowers home health care organizations to function more efficiently, with a strong emphasis on patient safety and care quality. Originally developed for the UK market, CareLineLive is also compliant with Australia’s recent Aged Care Act and Support at Home standards, while expanding its capabilities to meet NDIS requirements.

Billing & Invoicing Yes 
Charting Yes 
Electronic Signature Yes 
Employee Tracking Yes 
Medication Database Yes 
Patient Intake Yes 
Scheduling Yes 
Time / Task Reporting Yes 

Product Features

Assisted Living

Admissions Management Yes 
Billing & Invoicing Yes 
Building Maintenance No 
Care Planning Yes 
Event / Activities Planning Yes 
Incident Management Yes 
Marketing / Lead Management Yes 
Meal / Nutrition Management No 
Medical Records Yes 
Medication Tracking Yes 
New Resident Assessment Yes 
Resident Info Management Yes 
Scheduling No 
Staff Management Yes 
Work Order Management No 

Electronic Medical Records (EMR)

Appointment Management Yes 
Charting Yes 
Compliance Tracking Yes 
E-Prescribing No 
E/M Coding No 
HIPAA Compliant Yes 
Handwriting Recognition No 
Integrated Telehealth No 
MIPS Certified No 
Meaningful Use Certified No 
ONC-ATCB Certified No 
Patient Portal No 
Self Service Portal No 
Voice Recognition No 

Healthcare CRM

Audience Targeting No 
Campaign Management No 
Marketing Automation No 
Medical History Records Yes 
Patient Communications Yes 
Patient Management Yes 
Physician Management Yes 
Predictive Analytics No 

Home Care

Billing & Invoicing Yes 
Care Plan Management Yes 
Caregiver Management Yes 
Client Management Yes 
Field Communication Yes 
Insurance Management Yes 
Payroll Management Yes 
Scheduling No 
Visit Verification Yes 

Home Health Care

Billing & Invoicing Yes 
Charting Yes 
Electronic Signature Yes 
Employee Tracking Yes 
Medication Database Yes 
Patient Intake Yes 
Scheduling Yes 
Time / Task Reporting Yes 

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