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features
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support

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Description

Keona Health’s CareDesk is a specialized healthcare CRM platform designed to optimize patient access and improve operational efficiency through AI-driven workflows. It provides a unified workspace where healthcare teams can manage patient interactions, access data, and complete tasks without switching between systems. The platform integrates seamlessly with existing EHR and practice management systems to deliver real-time information. CareDesk supports multiple communication channels, including phone, chat, mobile, and web, ensuring patients can connect easily. It includes advanced decision support tools such as automated scheduling, symptom screening, and nurse triage to enhance care delivery. The system guides staff through structured workflows, reducing errors and improving consistency in patient interactions. Automation features handle repetitive tasks, allowing teams to focus on patient care instead of administrative work. The platform also offers a patient self-service workspace, enabling individuals to manage their own requests and appointments. Detailed reporting and analytics provide insights into performance, communication, and operational metrics. CareDesk helps standardize processes while still allowing customization to meet individual provider needs. By improving both patient engagement and staff efficiency, the platform supports better healthcare outcomes.

Description

Ubie Business is an innovative platform that leverages artificial intelligence to enhance patient support by automating the clinical intake process, effectively routing patients, and managing scheduling around the clock through both voice and chat interfaces. Designed specifically for healthcare providers aiming to engage with patients earlier in their care journey, Ubie streamlines the transition from presenting symptoms to identifying the appropriate next steps while alleviating the administrative workload for healthcare staff. The platform facilitates clinical intake by evaluating patient symptoms in advance, establishing urgency or necessary routing prior to the patient's arrival, and gathering pertinent information only when essential, thus minimizing redundant paperwork. By moving away from disjointed phone calls, outdated forms, and manual triage methods, Ubie employs AI to efficiently collect symptom data, organize patient responses, and enhance routing efficiency even before patients arrive at the clinic. Additionally, its appointment scheduling features ensure that patients are directed to suitable care options, thereby smoothing the process between symptom evaluation, care navigation, and booking appointments, ultimately leading to a more seamless healthcare experience. This holistic approach not only improves patient engagement but also optimizes operational efficiency for healthcare organizations.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

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Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Keona Health

Founded

2010

Country

United States

Website

www.keonahealth.com

Vendor Details

Company Name

Ubie

Founded

2017

Country

United States

Website

business.ubiehealth.com

Product Features

Healthcare CRM

Audience Targeting No 
Campaign Management No 
Marketing Automation No 
Medical History Records No 
Patient Communications No 
Patient Management No 
Physician Management No 
Predictive Analytics No 

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