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features
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support

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Description

Keona Health’s CareDesk is a specialized healthcare CRM platform designed to optimize patient access and improve operational efficiency through AI-driven workflows. It provides a unified workspace where healthcare teams can manage patient interactions, access data, and complete tasks without switching between systems. The platform integrates seamlessly with existing EHR and practice management systems to deliver real-time information. CareDesk supports multiple communication channels, including phone, chat, mobile, and web, ensuring patients can connect easily. It includes advanced decision support tools such as automated scheduling, symptom screening, and nurse triage to enhance care delivery. The system guides staff through structured workflows, reducing errors and improving consistency in patient interactions. Automation features handle repetitive tasks, allowing teams to focus on patient care instead of administrative work. The platform also offers a patient self-service workspace, enabling individuals to manage their own requests and appointments. Detailed reporting and analytics provide insights into performance, communication, and operational metrics. CareDesk helps standardize processes while still allowing customization to meet individual provider needs. By improving both patient engagement and staff efficiency, the platform supports better healthcare outcomes.

Description

Health professionals can achieve greater efficiency, enabling a smooth exchange of health information. Patients are encouraged to take an active part in their health management, leading to enhanced healthcare experiences. TELUS Health Virtual Care provides employees and their families with around-the-clock access to care, all delivered with a personal touch and without the need for appointments. With TELUS Health MyCare, users can schedule virtual consultations with doctors, mental health experts, and nutritionists at their convenience. We supply robust digital healthcare resources designed for both general practitioners and specialists alike. Our EMR solutions are crafted to optimize medical practices and ensure the continuity of patient care. This advanced digital platform redefines the EMR and fosters improved connections between healthcare teams and their patients. By integrating additional tools and services into your EMR, you can boost productivity and enhance the quality of patient care. This meaningful innovation equips health professionals with the necessary resources, allowing them to concentrate on their primary goal: providing exceptional care to patients while improving overall health outcomes. With these advancements, the future of healthcare is increasingly focused on collaboration and patient engagement.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

ScribeHealth No 

Integrations

ScribeHealth Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Keona Health

Founded

2010

Country

United States

Website

www.keonahealth.com

Vendor Details

Company Name

TELUS Health

Country

Canada

Website

www.telus.com/en/health

Product Features

Healthcare CRM

Audience Targeting No 
Campaign Management No 
Marketing Automation No 
Medical History Records No 
Patient Communications No 
Patient Management No 
Physician Management No 
Predictive Analytics No 

Product Features

Medical Practice Management

Claims Management No 
E-Prescribing No 
EMR / EHR No 
HIPAA Compliant Yes 
Insurance Eligibility Verification No 
Inventory Management No 
Multi-Office Yes 
Multi-Physician Yes 
Patient Billing Yes 
Patient Portal No 
Patient Records Yes 
Patient Registration Yes 
Patient Scheduling Yes 
Physician Scheduling Yes 

Patient Scheduling

Analytics/Reporting No 
Approval Process Control No 
HIPAA Compliant No 
Mobile Access No 
Notifications/Alerts No 
Online Scheduling No 
Patient Communications No 
Patient Intake No 
Patient Portal No 
Patient Records Management No 
Payment Processing No 
Reminders No 
SMS Messaging No 

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