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features
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support

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Description

Keona Health’s CareDesk is a specialized healthcare CRM platform designed to optimize patient access and improve operational efficiency through AI-driven workflows. It provides a unified workspace where healthcare teams can manage patient interactions, access data, and complete tasks without switching between systems. The platform integrates seamlessly with existing EHR and practice management systems to deliver real-time information. CareDesk supports multiple communication channels, including phone, chat, mobile, and web, ensuring patients can connect easily. It includes advanced decision support tools such as automated scheduling, symptom screening, and nurse triage to enhance care delivery. The system guides staff through structured workflows, reducing errors and improving consistency in patient interactions. Automation features handle repetitive tasks, allowing teams to focus on patient care instead of administrative work. The platform also offers a patient self-service workspace, enabling individuals to manage their own requests and appointments. Detailed reporting and analytics provide insights into performance, communication, and operational metrics. CareDesk helps standardize processes while still allowing customization to meet individual provider needs. By improving both patient engagement and staff efficiency, the platform supports better healthcare outcomes.

Description

Holly is an AI Operator that works as a patient scheduling platform and AI receptionist, using conversational AI to automate patient communication and front-desk workflows by managing your EHR, CRM, and payment platforms based on your know-how and specialty best practices. The result is a better patient experience, happier staff, and measurable revenue growth. ● 30+ Patient Journey Workflows × 350+ Operational Rules = Thousands of Configurations Tailored to Your Specialty ● 92M+ Patient Interactions ● 1,500+ Practices Served ● 9+ Years Pioneering AI for Healthcare ● HIPAA-Compliant | SOC 2 Certified Incremental revenue: Capture new patients and keep schedules full. ● Convert phone calls and web visits into appointments 24/7 ● Capture new appointments from Google patient searches ● Automate no-show and cancellation recovery ● Fill last-minute cancellations from your patient waitlist ● Recall patients when they’re due for their next visit Front desk efficiency: Reduce manual work and prevent staff burnout. ● Automate calls for patient common questions & inquiries ● Handle appointment changes automatically ● Capture refill requests without manual intake ● Keep patient records up to date Patient engagement: Improve treatment adherence, care outcomes and loyalty. ● Ensure patients complete forms and pre-visit information ● Send timely confirmations and reminders ● Ensure patients get the right instructions before their visit ● Gather patient feedback & strengthen your online reputation Cash flow optimization: Improve claim accuracy and payment collection. ● Validate insurance acceptance before the visit ● Capture accurate and complete patient information upfront ● Capture payment method information ● Release unpaid appointments automation

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Acuity Scheduling No 
AdvancedMD No 
Bandwidth No 
CareCloud No 
DrChrono No 
Elavon No 
GoHighLevel No 
Google Business Profile No 
Google Workspace No 
ModMed No 
Salesforce No 
Stedi No 
Stripe No 
Twilio No 
Veradigm EHR No 
WhatsApp No 
athenaOne No 

Integrations

Acuity Scheduling Yes 
AdvancedMD Yes 
Bandwidth Yes 
CareCloud Yes 
DrChrono Yes 
Elavon Yes 
GoHighLevel Yes 
Google Business Profile Yes 
Google Workspace Yes 
ModMed Yes 
Salesforce Yes 
Stedi Yes 
Stripe Yes 
Twilio Yes 
Veradigm EHR Yes 
WhatsApp Yes 
athenaOne Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Pricing is based on your monthly appointment and call volume. This ensures your investment stays proportional to the value Holly AI delivers.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Keona Health

Founded

2010

Country

United States

Website

www.keonahealth.com

Vendor Details

Company Name

Nimblr

Founded

2016

Country

United States

Website

www.nimblr.ai/

Product Features

Healthcare CRM

Audience Targeting No 
Campaign Management No 
Marketing Automation No 
Medical History Records No 
Patient Communications No 
Patient Management No 
Physician Management No 
Predictive Analytics No 

Product Features

Appointment Scheduling

Appointment Reminders Yes 
Automated Scheduling Yes 
Calendar Sync Yes 
Client Database No 
Group Scheduling Yes 
Mobile Access Yes 
Multi-Location Yes 
Online Booking Yes 
Online Payments Yes 
Recurring Appointments Yes 
Room Booking Management Yes 

Medical Scheduling

Appointment Management Yes 
Billing & Invoicing No 
Drag & Drop No 
Facility Scheduling Yes 
Multi-Location Yes 
No-Show Tracking Yes 
On Call Scheduling Yes 
Patient Records Yes 
Patient Scheduling Yes 
Physician Management Yes 
Recurring Appointments Yes 
Self Service Portal Yes 
Staff Scheduling No 

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