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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Cardina serves as a dynamic customer engagement platform aimed at improving both support and sales interactions by providing real-time visual guidance directly on users' screens without the need for downloads or meeting links. Through its innovative co-browsing technology, agents can view, annotate, and even take control of customers' screens, which leads to quicker problem resolution and enhanced customer satisfaction. The platform integrates effortlessly with existing tools, featuring capabilities such as session recording, data masking for enhanced security, and cross-device compatibility across various web technologies. Trusted by prominent customer experience teams, it has proven to cut handle times by as much as 41% and increase first-contact resolutions by 47%. Additionally, Cardina presents a range of flexible pricing options that accommodate businesses of all sizes, from emerging startups to large enterprises. Overall, Cardina is committed to transforming customer interactions into seamless experiences that foster lasting relationships.

Description

Kaption stands out as the premier analytics and feedback platform driven by artificial intelligence, specifically designed for digital marketers. Gain the critical insights necessary to enhance your digital presence and propel your business forward. By removing uncertainty, you can understand the reasons behind user behavior and iterate your strategies at a much quicker pace. One of the most effective ways to influence your audience is to perceive your offerings from their perspective. Have you considered how users navigate your website? With Kaption, you can map out the user journey and identify any obstacles encountered along the way. The path to excellence is paved with accurate information; without data, you are merely relying on luck or making mistakes. Direct your energies towards effective conversion and monitoring strategies. Take advantage of complimentary heatmap analytics to analyze user interaction with every component of your site and its impact on their actions. Identify where users face challenges, boost your conversion rates, and resolve product issues more swiftly with intelligent metadata insights. By doing so, you can ensure that your marketing efforts are both informed and effective.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

BigCommerce No 
Elementor No 
Genesys Cloud CX Yes 
HubSpot Content Hub No 
Joomla! No 
Magento No 
Microsoft Teams Yes 
OpenCart No 
Salesforce Yes 
Segment No 
Sentry Yes 
Shopify No 
Slack Yes 
Squarespace No 
Twilio Yes 
Unbounce No 
Webflow No 
Wix No 
Zendesk Yes 

Integrations

BigCommerce Yes 
Elementor Yes 
Genesys Cloud CX No 
HubSpot Content Hub Yes 
Joomla! Yes 
Magento Yes 
Microsoft Teams No 
OpenCart Yes 
Salesforce No 
Segment Yes 
Sentry No 
Shopify Yes 
Slack No 
Squarespace Yes 
Twilio No 
Unbounce Yes 
Webflow Yes 
Wix Yes 
Zendesk No 

Pricing Details

$69 per month
Free Trial Yes 
Free Version No 

Pricing Details

$25 per month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Caldera Labs

Country

United States

Website

cardina.com

Vendor Details

Company Name

Kaption.co

Founded

2020

Country

United States

Website

www.kaption.co

Product Features

Customer Engagement

Analytics No 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Screen Sharing

Annotations / Drawing Tools No 
Desktop / Browser Sharing No 
Mobile Screen Sharing No 
Presenter Control Management No 
Remote Control No 
Screen Capture No 
Screen Mirroring No 
Screen Recording No 

Session Replay

Eye Tracking No 
Form Analytics No 
Heatmaps No 
Mouse Tracking No 
Optimization Tools No 
Session Recording No 
Surveys No 
User Experience Analysis No 
User Feedback No 
Visitor Segmentation No 

Product Features

AB Testing

Audience Targeting No 
Campaign Segmentation No 
Funnel Analysis No 
Heatmaps No 
Landing Pages / Web Forms No 
Multivariate Testing No 
Split Testing No 
Statistical Relevance Analysis No 
Surveys No 
Test Scheduling No 
Visual Editor No 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Heatmap

Behavioral Mapping No 
Dashboard No 
Dynamic Maps No 
Element Analytics No 
Embeddable Maps No 
For Sales No 
For Science No 
Radial Mapping No 
Territorial Mapping No 
Website Analytics No 

Session Replay

Eye Tracking No 
Form Analytics No 
Heatmaps No 
Mouse Tracking No 
Optimization Tools No 
Session Recording No 
Surveys No 
User Experience Analysis No 
User Feedback No 
Visitor Segmentation No 

Website Optimization Tools

Competitor Analysis No 
Content Management No 
Keyword Research Tools No 
Link Management No 
Performance Metrics No 
Problem Area Alerts No 

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