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ease
features
design
support

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Write a Review

Description

Reaching out to someone swiftly is most effectively done through text messaging. With Captivated, incoming texts are seamlessly directed to an employee, similar to how phone calls are managed. This approach eliminates hold times, allowing immediate engagement with the right person who can assist. You can receive texts directly from your website or any of your landline or toll-free numbers, facilitating real-time communication with customers just as they would with friends and family. Improved customer interaction and retention lead to increased sales opportunities; consequently, more sales prospects paired with satisfied customers result in higher revenue. Furthermore, you can collaborate with your team members and provide coaching on customer communications. Every conversation is securely stored in the cloud, making it easily accessible on both mobile devices and browsers. This integration of communication tools not only enhances efficiency but also fosters a more connected and responsive business environment.

Description

Mobile messaging has emerged as an essential channel that captures everyone's attention. Text messaging is recognized as the most efficient and prompt method of mobile communication, boasting an impressive 98 percent open rate and an average response time of just 90 seconds. Utilize Communicate Pro, our cloud-based, enterprise-level campaign management tool, to manage your messaging programs through a combination of SMS, MMS, Push, or OTT. Our APIs allow for seamless integration of messaging capabilities into your current systems and applications. A significant 74% of mobile marketers consider SMS to be "highly effective" when it is part of a comprehensive mobile marketing strategy, while only 50% share this sentiment when SMS is utilized independently. By designing and developing tailored mobile experiences, businesses can effectively engage both new and returning customers. Furthermore, leveraging messaging can enhance customer satisfaction and reduce operational costs by efficiently addressing inquiries, routing questions appropriately, and delivering timely transactional updates, ultimately leading to a more streamlined communication process. Thus, investing in mobile messaging is not only a strategic move but also a necessity in today’s digital landscape.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$59.90 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Captivated

Country

United States

Website

captivated.works/

Vendor Details

Company Name

mGage

Founded

2009

Country

United States

Website

mgage.com

Product Features

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management No 
MMS No 
Mass Texting Yes 
Message Personalization Yes 
Mobile Coupons Yes 
Mobile Keywords Yes 
Polls / Voting No 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes No 
Text-to-Win No 

Product Features

Mobile Marketing

Channel Attribution No 
Contextual Targeting No 
Coupons Yes 
Email Marketing No 
Engagement Monitoring No 
In-App Marketing No 
Location-Based Marketing No 
Push Notifications Yes 
Text Messaging Yes 
Text-to-Win Yes 

SMS Marketing

2-Way Messaging No 
Artificial Intelligence No 
Contact Management No 
MMS No 
Mass Texting No 
Message Personalization No 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics No 
Scheduled Messaging No 
Shortcodes No 
Text-to-Win No 

Alternatives

Alternatives

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Business Texting

TextBetter
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