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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The fusion of advanced AI text-to-speech technology and our proprietary Natural Captions engine allows for the creation of impeccably formatted captions, mimicking the work of an experienced human subtitler, yet accomplishing this feat in mere seconds rather than days. Our automated transcription service produces text that is nearly flawless, leaving you with the simple task of refining it directly from your browser, utilizing intelligent notifications and validated workflows for effortless collaboration with your team or agencies as necessary. Experience the advantage of perfect subtitles at an accelerated pace. Furthermore, machine translation can convert subtitles into 103 different languages with just a single action. You can then assign professional linguists to enhance these translations and manage video splitting for collaborative efforts. If you lack your own linguists, we can connect you with our trusted translation partners. Say goodbye to the tedious process of manual downloads and uploads for videos and subtitle files. You can seamlessly publish your subtitles directly from CaptionHub with a single click, thanks to our highly secure integrations with various video platforms, making the entire process more efficient. This automated system not only saves time but also ensures a smooth workflow for all your captioning needs.

Description

Enhance your customer service experience using Cisco Finesse, a state-of-the-art desktop solution designed for both agents and supervisors that fosters collaboration among the teams interacting with your service organization. With its user-focused design, Finesse not only boosts the satisfaction levels of customer care representatives but also seamlessly integrates with the Cisco Collaboration suite while adhering to industry standards. The platform enables cost-effective customization of agent and supervisor interfaces via open web 2.0 APIs, making it simple to incorporate additional value-added applications. Cisco Finesse merges conventional contact center capabilities into a lightweight, browser-based desktop, eliminating the need for client-side installations. It offers a single, adaptable interface, or cockpit, which grants customer care providers swift access to various resources and information, ultimately leading to quicker and more precise service delivery. Furthermore, this innovative solution makes it easier for teams to communicate and collaborate effectively, enhancing overall operational efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Cisco Jabber No 
Daisee No 
Dynamics Telephony No 
Empirix No 
Phrase Yes 

Integrations

Cisco Jabber Yes 
Daisee Yes 
Dynamics Telephony Yes 
Empirix Yes 
Phrase No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Neon Creative Technology

Founded

2015

Country

United Kingdom

Website

captionhub.com

Vendor Details

Company Name

Cisco

Founded

1984

Country

United States

Website

www.cisco.com/c/en/us/products/contact-center/finesse/index.html

Product Features

Text to Speech

API No 
Adjust Speaking Rate / Pitch No 
Audio Optimization No 
Custom Lexicons No 
Different Voice Choices No 
Multi-Language Support No 
Synchronize Speech No 

Transcription

AI / Machine Learning No 
Annotations No 
Audio/Video File Upload No 
Automatic Transcription No 
Collaboration Tools No 
File Sharing No 
For Manual Transcription No 
Full Text Search No 
Multi-Language Support No 
Natural Language Processing (NLP) No 
Playback Controls No 
Speech Recognition No 
Subtitles No 
Text Editor No 
Timecoding No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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