Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The fusion of advanced AI text-to-speech technology and our proprietary Natural Captions engine allows for the creation of impeccably formatted captions, mimicking the work of an experienced human subtitler, yet accomplishing this feat in mere seconds rather than days. Our automated transcription service produces text that is nearly flawless, leaving you with the simple task of refining it directly from your browser, utilizing intelligent notifications and validated workflows for effortless collaboration with your team or agencies as necessary. Experience the advantage of perfect subtitles at an accelerated pace. Furthermore, machine translation can convert subtitles into 103 different languages with just a single action. You can then assign professional linguists to enhance these translations and manage video splitting for collaborative efforts. If you lack your own linguists, we can connect you with our trusted translation partners. Say goodbye to the tedious process of manual downloads and uploads for videos and subtitle files. You can seamlessly publish your subtitles directly from CaptionHub with a single click, thanks to our highly secure integrations with various video platforms, making the entire process more efficient. This automated system not only saves time but also ensures a smooth workflow for all your captioning needs.
Description
Enhance your customer service experience using Cisco Finesse, a state-of-the-art desktop solution designed for both agents and supervisors that fosters collaboration among the teams interacting with your service organization. With its user-focused design, Finesse not only boosts the satisfaction levels of customer care representatives but also seamlessly integrates with the Cisco Collaboration suite while adhering to industry standards. The platform enables cost-effective customization of agent and supervisor interfaces via open web 2.0 APIs, making it simple to incorporate additional value-added applications. Cisco Finesse merges conventional contact center capabilities into a lightweight, browser-based desktop, eliminating the need for client-side installations. It offers a single, adaptable interface, or cockpit, which grants customer care providers swift access to various resources and information, ultimately leading to quicker and more precise service delivery. Furthermore, this innovative solution makes it easier for teams to communicate and collaborate effectively, enhancing overall operational efficiency.
API Access
Has API
No
API Access
Has API
No
Integrations
Cisco Jabber
No
Daisee
No
Dynamics Telephony
No
Empirix
No
Phrase
Yes
Integrations
Cisco Jabber
Yes
Daisee
Yes
Dynamics Telephony
Yes
Empirix
Yes
Phrase
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Neon Creative Technology
Founded
2015
Country
United Kingdom
Website
captionhub.com
Vendor Details
Company Name
Cisco
Founded
1984
Country
United States
Website
www.cisco.com/c/en/us/products/contact-center/finesse/index.html
Product Features
Text to Speech
API
No
Adjust Speaking Rate / Pitch
No
Audio Optimization
No
Custom Lexicons
No
Different Voice Choices
No
Multi-Language Support
No
Synchronize Speech
No
Transcription
AI / Machine Learning
No
Annotations
No
Audio/Video File Upload
No
Automatic Transcription
No
Collaboration Tools
No
File Sharing
No
For Manual Transcription
No
Full Text Search
No
Multi-Language Support
No
Natural Language Processing (NLP)
No
Playback Controls
No
Speech Recognition
No
Subtitles
No
Text Editor
No
Timecoding
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No