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Description
• Identify Themes
• Illustrate Findings
• Sentiment Analysis by Topic
• Enhanced by Collaborative AI
Caplena serves as a customer feedback platform that leverages augmented intelligence to assist market researchers, customer experience specialists, and consultants in extracting profound insights from qualitative text data.
The inception of Caplena traces back to the realization by co-founders Maurice and Pascal that numerous market research agencies grappling with customer feedback encounter a common challenge: an overload of open-ended responses coupled with insufficient time to conduct thorough analyses.
Since its launch in the Spring of 2018, Caplena has processed over 50 million responses, consistently adding around 120 new projects each week. Today, it stands as the preferred text analytics solution for more than 100 enterprises across over 15 nations, with notable clients including Swisscom, eBay, DHL, Coop, and Joyn, demonstrating its widespread impact and utility in the market research landscape.
Description
Transform your language data into valuable insights quickly and effortlessly, without any coding required. Join a community of over 10,000 companies, researchers, and marketers leveraging Speak to minimize manual tasks, gain a competitive edge, foster deeper customer connections, and enhance decision-making processes. Speak is equipped to support various essential organizational functions, including qualitative research, academic studies, marketing analysis, and competitive intelligence. With features that allow for seamless individual and bulk uploads of audio, video, and text data, users can easily convert audio and video files into text through automated transcription, import CSVs for comprehensive analysis, and utilize an embeddable recorder for capturing recordings. Additionally, you can create content directly within Speak or integrate with popular tools to streamline data capture. Whether dealing with customer interviews, Zoom sessions, YouTube content, podcasts, focus group discussions, Amazon reviews, tweets, or other significant qualitative feedback sources, Speak empowers users to uncover actionable insights that drive competitive advantages and inform strategic decisions. Ultimately, by harnessing the capabilities of Speak, organizations can not only improve efficiency but also enhance their understanding of customer needs and market trends.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
ActiveCampaign
No
Amazon
No
Asana
No
ChatGPT Pro
No
Crisp
No
Dropbox
No
Gmail
No
Google Calendar
No
Google Chrome
No
Google Docs
No
Integrations
ActiveCampaign
Yes
Amazon
Yes
Asana
Yes
ChatGPT Pro
Yes
Crisp
Yes
Dropbox
Yes
Gmail
Yes
Google Calendar
Yes
Google Chrome
Yes
Google Docs
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$8 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Caplena
Founded
2017
Country
Switzerland
Website
caplena.com/en/
Vendor Details
Company Name
Speak
Country
Canada
Website
speakai.co
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Text Mining
Boolean Queries
No
Document Filtering
No
Graphical Data Presentation
No
Language Detection
No
Predictive Modeling
No
Sentiment Analysis
No
Summarization
No
Tagging
No
Taxonomy Classification
No
Text Analysis
No
Topic Clustering
No
Product Features
Natural Language Processing
Co-Reference Resolution
No
In-Database Text Analytics
No
Named Entity Recognition
No
Natural Language Generation (NLG)
No
Open Source Integrations
No
Parsing
No
Part-of-Speech Tagging
No
Sentence Segmentation
No
Stemming/Lemmatization
No
Tokenization
No
Text Mining
Boolean Queries
No
Document Filtering
No
Graphical Data Presentation
No
Language Detection
No
Predictive Modeling
No
Sentiment Analysis
No
Summarization
No
Tagging
No
Taxonomy Classification
No
Text Analysis
No
Topic Clustering
No
Transcription
AI / Machine Learning
No
Annotations
No
Audio/Video File Upload
No
Automatic Transcription
No
Collaboration Tools
No
File Sharing
No
For Manual Transcription
No
Full Text Search
No
Multi-Language Support
No
Natural Language Processing (NLP)
No
Playback Controls
No
Speech Recognition
No
Subtitles
No
Text Editor
No
Timecoding
No
