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features
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support

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Description

• Identify Themes • Illustrate Findings • Sentiment Analysis by Topic • Enhanced by Collaborative AI Caplena serves as a customer feedback platform that leverages augmented intelligence to assist market researchers, customer experience specialists, and consultants in extracting profound insights from qualitative text data. The inception of Caplena traces back to the realization by co-founders Maurice and Pascal that numerous market research agencies grappling with customer feedback encounter a common challenge: an overload of open-ended responses coupled with insufficient time to conduct thorough analyses. Since its launch in the Spring of 2018, Caplena has processed over 50 million responses, consistently adding around 120 new projects each week. Today, it stands as the preferred text analytics solution for more than 100 enterprises across over 15 nations, with notable clients including Swisscom, eBay, DHL, Coop, and Joyn, demonstrating its widespread impact and utility in the market research landscape.

Description

An innovative and flexible platform designed for text analysis and exploration, it caters to the most rigorous demands of text analytics applications while ensuring high precision and rapid performance. This versatile system serves as an excellent foundation for various natural language processing uses. It incorporates essential text analytics methods to prepare data for in-depth examination. With specialized tools tailored for different languages, it facilitates tasks such as tokenization, part-of-speech tagging, lemmatization, and even offers support for Chinese and Japanese readings. Each language, including English, poses its own unique challenges for search technologies to yield relevant and accurate outcomes. Rosette® Base Linguistics (RBL) empowers enterprise solutions to proficiently search or analyze text across multiple languages by offering a comprehensive suite of linguistic services. By enriching the original text in its native tongue, RBL enhances both the speed and precision of natural language processing, ultimately leading to superior results. This comprehensive approach ensures that users can navigate complex linguistic landscapes with confidence and ease.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Quickwork Yes 
Axis LMS Yes 
TAS Insight Engine No 

Integrations

Quickwork Yes 
Axis LMS No 
TAS Insight Engine Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Caplena

Founded

2017

Country

Switzerland

Website

caplena.com/en/

Vendor Details

Company Name

Basis Technology

Country

United States

Website

www.basistech.com

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Text Mining

Boolean Queries No 
Document Filtering No 
Graphical Data Presentation No 
Language Detection No 
Predictive Modeling No 
Sentiment Analysis No 
Summarization No 
Tagging No 
Taxonomy Classification No 
Text Analysis No 
Topic Clustering No 

Product Features

eDiscovery

Case Analytics No 
Compliance Management No 
Discussion Threads No 
Document Indexing No 
Document Tracking No 
Full Text Extraction Yes 
Keyword Search Yes 
Metadata Extraction No 
Topic Clustering No 

Text Mining

Boolean Queries No 
Document Filtering No 
Graphical Data Presentation No 
Language Detection No 
Predictive Modeling No 
Sentiment Analysis No 
Summarization No 
Tagging No 
Taxonomy Classification No 
Text Analysis No 
Topic Clustering No 

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