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Description
Visualize call patterns and categorize outcomes, key performance indicators, and more. Illustrate both frequent and rare conversation pathways while identifying calls that satisfy particular criteria. You can also incorporate personalized metrics to monitor what is most significant for the efficiency of your voice AI agent. One essential measure in voice AI is the Signal-to-Noise Ratio (SNR), which evaluates the clarity of the desired audio signal against the surrounding noise. A higher SNR signifies clearer sound quality, whereas a lower SNR indicates greater interference. Enhanced SNR alongside improved audio quality can significantly elevate the accuracy of automatic speech recognition and natural language processing. When audio is clearer, your Voice AI agent is better equipped to comprehend user input, thereby increasing the likelihood of successful calls. It is important to keep an eye on SNR to make real-time adjustments in audio signal processing for peak performance. Additionally, Voice AI Latency, which refers to the time lag between user input and the AI's reply, plays a vital role in facilitating effective conversations. Quick, responsive exchanges are essential for achieving successful interactions and enhancing the overall user experience.
Description
IBM Watson® Speech to Text technology offers rapid and precise speech transcription across various languages, catering to diverse applications like customer self-service, support for agents, and speech analytics. You can quickly initiate your experience using our sophisticated machine learning models right away or tailor them specifically to your needs. Leverage a Watson-driven virtual assistant to handle frequent inquiries in call centers over the phone. Enhance call center efficiency by analyzing conversation records to swiftly spot emerging trends, customer issues, sentiments, non-compliant actions, and more. AI-driven real-time support can significantly elevate agent productivity and success during customer interactions by facilitating instant access to relevant documents and intranet data. As agents engage with customers, Watson actively monitors the dialogue, transcribes the conversation, retrieves pertinent information from resources, and delivers responses to the agent almost instantaneously, thereby streamlining the service process. This innovative approach not only improves the overall customer experience but also empowers agents to provide more informed responses.
API Access
Has API
API Access
Has API
Integrations
IBM Cloud
IBM Cloud Pak for Applications
IBM Watson
Pricing Details
$0.025 per month
Free Trial
Free Version
Pricing Details
$0.01 per minute
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Canonical AI
Country
United States
Website
voice.canonical.chat/
Vendor Details
Company Name
IBM
Founded
1911
Country
United States
Website
www.ibm.com/cloud/watson-speech-to-text
Product Features
Product Features
Transcription
AI / Machine Learning
Annotations
Audio/Video File Upload
Automatic Transcription
Collaboration Tools
File Sharing
For Manual Transcription
Full Text Search
Multi-Language Support
Natural Language Processing (NLP)
Playback Controls
Speech Recognition
Subtitles
Text Editor
Timecoding
