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Description
Visualize call patterns and categorize outcomes, key performance indicators, and more. Illustrate both frequent and rare conversation pathways while identifying calls that satisfy particular criteria. You can also incorporate personalized metrics to monitor what is most significant for the efficiency of your voice AI agent. One essential measure in voice AI is the Signal-to-Noise Ratio (SNR), which evaluates the clarity of the desired audio signal against the surrounding noise. A higher SNR signifies clearer sound quality, whereas a lower SNR indicates greater interference. Enhanced SNR alongside improved audio quality can significantly elevate the accuracy of automatic speech recognition and natural language processing. When audio is clearer, your Voice AI agent is better equipped to comprehend user input, thereby increasing the likelihood of successful calls. It is important to keep an eye on SNR to make real-time adjustments in audio signal processing for peak performance. Additionally, Voice AI Latency, which refers to the time lag between user input and the AI's reply, plays a vital role in facilitating effective conversations. Quick, responsive exchanges are essential for achieving successful interactions and enhancing the overall user experience.
Description
Katalina Technologies has created VoiceGuide IVR, an inbound and outbound interactive voice reply (IVR) and automatic number distributor (ACD). VoiceGuide IVR is configurable and easy-to-use, allowing for rich, omnichannel, personalized interactive experiences. VoiceGuide IVR is available as an on-premise service or cloud service. It features a graphical callflow designer that makes it easy to create and manage callflows. This allows call center executives to make changes easily. VoiceGuide IVR also offers speech recognition, text to speech conversion, biometric authentication and multilingual support.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$0.025 per month
Free Trial
Free Version
Pricing Details
$99.00/one-time
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Canonical AI
Country
United States
Website
voice.canonical.chat/
Vendor Details
Company Name
Katalina Technologies Pty Ltd
Founded
1996
Country
Australia
Website
www.voiceguide.com
Product Features
Product Features
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail