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support

Description

Don't let ideas slip by the cracks. Use a dedicated customer feedback tool to collect, analyze, and organize feedback. Find out which features are most popular, filter feedback by impact and segment, and clarify your use cases. Don't waste your time building the wrong things. Get feedback and feature requests based upon priority. Add them to your roadmap and integrate with project management tools such as Jira. When you release a feature, automatically follow up with people. Keep the feedback loop open. Communicate what your team is up to. Announce new features to engage people.

Description

User story mapping can allow your team to see and understand the product from a user-centric design. You can see the bigger picture of the product, help the team identify gaps and dependencies, and give the first framework of a shared understanding between your entire team. No bloat Software made for pure User Story Mapping. User story backlogs can be difficult to maintain. Setting priorities, detecting duplicates and preparing the scope of the coming sprints is critical in order to deliver the right product. A finished FeatureMap Board should have your entire product outlined. The team will have sections separated, and you’ll be scheduling and planning the outline of prioritized stories into sprints and releases. Accessed online or as an On-Premise solution. FeatureMap installs nicely inside your company’s infrastructure and integrates with other on-premises solutions like JIRA Server. We have dedicated price plans starting at 10 users. FeatureMap can power up your enterprise’s product management. Companies of all sizes use FeatureMap to organize their backlog. Gather everyone around an up-to-date roadmap. Split large tasks into small stories without being overwhelmed. Organize your content in a meaningful way.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Jira
Beam AI
Chrome OS
ClickUp
Eververse
GitHub
Google Analytics
Google Workspace
HubSpot CRM
HubSpot Customer Platform
Integry
Intercom
Microsoft Entra ID Protection
Nango
OneLogin
Salesforce
Segment
Slack
SureTriggers
Zapier

Integrations

Jira
Beam AI
Chrome OS
ClickUp
Eververse
GitHub
Google Analytics
Google Workspace
HubSpot CRM
HubSpot Customer Platform
Integry
Intercom
Microsoft Entra ID Protection
Nango
OneLogin
Salesforce
Segment
Slack
SureTriggers
Zapier

Pricing Details

$0 per month
Free Trial
Free Version

Pricing Details

$6/Month/User
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Canny

Founded

2015

Country

United States

Website

canny.io

Vendor Details

Company Name

Salience - FeatureMap

Country

France

Website

featuremap.co

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Product Roadmap

Collaboration
Content Import / Export
Diagramming
Drag & Drop
Feature Management
Milestone Tracking
Prioritization
Requirements Management
Workflow Management

Product Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Idea Management

Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking

Product Roadmap

Collaboration
Content Import / Export
Diagramming
Drag & Drop
Feature Management
Milestone Tracking
Prioritization
Requirements Management
Workflow Management

Project Management

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

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