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Description
All essential tools, including voice communication, chat features, file sharing, and CRM integration, are conveniently available through a secure web browser, eliminating the need for hardware or software installation from any authorized location. Effortlessly expand your sales and support capabilities by integrating virtual agents, complete with tailored sales scripts, prequalification criteria, and knowledge base support. Callision’s cloud-based contact center suite empowers your teams to work efficiently from any location without the need for physical equipment. Begin connecting with your customers within minutes and explore our free trial to get started today. Instantly identify and flag problematic interactions for managerial review, ensuring quality control. Cut down on staffing costs, enhance the number of deals closed per agent, boost customer satisfaction, and enjoy enhanced visibility into resource inefficiencies. Setting up phone numbers, voice menus, call queues, conference bridges, and call recording can be accomplished in just three clicks or fewer. Furthermore, oversee multiple sales or support teams through a single, intuitive live dashboard, streamlining your operational processes. This comprehensive solution not only simplifies management but also improves overall team collaboration and productivity.
Description
The ACD Panel oversees all ongoing calls and can manage the behavior of agents while ensuring that calls in the queue are answered promptly. Once established, the Panel intelligently detects prolonged wait times and initiates appropriate measures to address any problems that arise. With a straightforward drag and drop feature, you can easily reroute 'On Hold' calls to agents located globally. The live dashboard provides a wealth of statistics, including the average wait time for callers, empowering you to make informed decisions and prevent unnecessary delays or backlogs. Additionally, the ACD Panel offers comprehensive data analysis that delivers unprecedented business insights, allowing users to explore interactive charts and queuing solutions, as well as monitor agent performance and related issues. You also have the ability to personalize and adjust the dashboard with your specific data metrics to gain a clearer perspective on the call center's operations and efficiency. This customization fosters a deeper understanding of call flow dynamics and enhances overall management effectiveness.
API Access
Has API
API Access
Has API
Integrations
Kommo
Microsoft Excel
Plivo
Salesforce Sales Cloud
Sugar Sell
Twilio
Wufoo
Zendesk
Integrations
Kommo
Microsoft Excel
Plivo
Salesforce Sales Cloud
Sugar Sell
Twilio
Wufoo
Zendesk
Pricing Details
$19.99 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Callision
Founded
2011
Country
United States
Website
callision.com
Vendor Details
Company Name
TeleBroad
Country
United States
Website
acd.telebroad.com
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics