Compare Callcap vs. OpenRules

Take charge of your collections with Cogent, a comprehensive on-premise solution for debt collection and case management. The features of Cogent include a robust rules engine, seamless onboarding, effective document management, and efficient calendar management. With the rules engine, users benefit from a variety of predefined rules and criteria designed for thorough data evaluation and assessment. Cogent’s case management tools empower users to systematically handle case records and maintain important dates with ease. Our team of analysts consists of skilled professionals who can discern subtleties in conversation and emotional cues during every interaction. We ensure that call recordings are secured through multiple redundant pathways and have the capability to eliminate sensitive customer data as needed. Our processing and call grading times are among the best in the industry, all while upholding a commitment to quality and meticulous attention to detail. Callcap boasts a team of top-tier developers, allowing us to cater to unique project demands effectively. Furthermore, Callcap pioneered the concept of near real-time call monitoring, introducing a proprietary listening system that enhances oversight and responsiveness. This innovative approach not only elevates the efficiency of call assessments but also significantly improves customer interactions.

With OpenRules®, business professionals can create and evaluate decision models and subsequently collaborate with IT to seamlessly integrate these models into existing information systems. The platform clearly defines all necessary integration points for ease of use. If your organization seeks to automate intricate business logic to enhance operational decision-making in a cost-effective manner, you’ve found the perfect solution. OpenRules® provides tools that empower business analysts to develop, test, and manage Operational Decision Services while working alongside developers for deployment either on-premise or in the cloud. Furthermore, OpenRules® Decision Manager enables business users to create, test, and maintain rules-based decision models that can be effortlessly deployed in various environments, whether cloud-based or on-site. It operates business rules with exceptional performance and scalability. Notably, OpenRules® does not require users to master proprietary graphical interfaces or unique rule languages, allowing them to utilize familiar tools such as MS Excel® or Google Sheets® alongside the standard file manager or OpenRules Graphical Explorer, making the process even more accessible and user-friendly. This focus on simplicity ensures that all team members can contribute effectively to the decision-making process without extensive training.