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Average Ratings 0 Ratings
Description
The innovation revolves around a distinctive method that ensures accurate tracking of the callback button's location on your website. We maintain a database of 12 million individuals who have requested calls through CallbackHunter, pre-filling their numbers in the widget for instant connection with just one click. This strategy significantly boosts our conversion rates. We strictly adhere to the regulations set forth in the 152 FZ “On the Protection of Personal Data” law, ensuring that all personal information is secure. CallbackHunter 7 can access user data from social networks like VK and Twitter, provided that users have consented to share their information. Within your personal dashboard, you will be able to view the social media profiles of visitors who have engaged in chat, requested a call, or sent an SMS. Prior to connecting with a client, CallbackHunter equips your agent with the client's name and relevant details, fostering a more personalized interaction. Additionally, you are empowered to address any complaints or continue conversations that may have been unintentionally interrupted, thanks to the capabilities offered by social media platforms. This seamless integration not only enhances user experience but also optimizes overall communication efficacy.
Description
Voyc empowers regulated organizations to analyze all contact center interactions using advanced speech analytics AI software, which enhances operational efficiency, addresses customer complaints, identifies at-risk individuals, and fosters an outstanding customer experience. This innovative solution allows you to expand your quality assurance capabilities without incurring additional costs or resources, enabling the comprehensive monitoring of calls, minimizing repeat inquiries, decreasing formal complaints, and ultimately boosting customer satisfaction levels. By refining the quality assurance process with a leaner team, you free up resources to mentor agents, enhance collaboration, focus on at-risk customers, and maintain impartial evaluations. Recognizing that managing risks within regulated firms is a constant challenge, Voyc's thorough monitoring and analysis of every contact center interaction streamlines risk management, ensuring equitable outcomes for customers while safeguarding your firm's reputation. As a result, your organization can not only meet compliance standards but also elevate its overall service quality.
API Access
Has API
No
API Access
Has API
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
CallbackHunter
Founded
2014
Country
United States
Website
callbackhunter.com
Vendor Details
Company Name
Voyc
Founded
2018
Country
Netherlands
Website
www.voyc.ai/
Product Features
Inside Sales
Auto-Dialing
Yes
Call List Management
Yes
Call Recording
Yes
Campaign Management
No
Dashboard
No
Data Management
No
Lead Capture
Yes
Lead Distribution
Yes
Lead Scoring
No
Performance Management
No
Product Features
Conversation Intelligence
AI Insights
No
Account Health Alerts
No
Call Analytics
No
Call Recording
No
Call Recording Cloud Storage
No
Call Snippets
No
Call Transcription
No
Call/Meeting Sharing
No
Sales Coaching
No
Topic Tags
No
Topic-Based Analytics
No
Video Conferencing Analytics
No
Win/Loss Analysis
No
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No